Hi : )
This is the new tutorial for how to send a ticket - Based on our Hero's one Jerry999 -
1St From Mobile:
Look for the "options" button at the top right corner of the game.
Then click support
You will find many help topics ,you can try the suggested solution or just click on any topic and scroll down to the question "" Was this helpful ?""" and choose No So COntact us will appear
then choose proper category usually report bug
Remeber to Keep asking politely and be persistent