Please help. 120 gems are missing. I logged in just now and 120 gems are gone. I am going crazy

@maunikaraju You have to ask the support where they went. How to contact them is in my signature line.

Thank you. Contacted support with the details. Hopefully will hear back from them soon.

I need to calm myself and not go crazy until then. I have been saving those gems to buy my next island and breeding sanctuary.

Has this happened to anyone before.

@maunikaraju said in Please help....gems missing:

Thank you. Contacted support with the details. Hopefully will hear back from them soon.

I need to calm myself and not go crazy until then. I have been saving those gems to buy my next island and breeding sanctuary.

Has this happened to anyone before.

In most of the times people loose gems by clicking to quickly in Ancient World. Once you run out of platinum it will take gems. I am not sure if the confimation button works there.

After frantically checking everything and everywhere, I figured out that my hatchery got updated to level 5. It was at level 4 and now it is at 5.

I am absolutely 100% sure I didn’t do the update because I was not going to spend 120 gems on updating the hatchery. I was happy with level 4 and had no plans of updating anytime soon. I also have the confirmation enabled for spending gems. Really not sure how it happened.

I contacted support with the new details. Hopefully they will be able to reverse the update and give back my gems.

Thank you for your response. Waiting to hear from support.

@maunikaraju said in Please help....gems missing:

After frantically checking everything and everywhere, I figured out that my hatchery got updated to level 5. It was at level 4 and now it is at 5.

I am absolutely 100% sure I didn’t do the update because I was not going to spend 120 gems on updating the hatchery. I was happy with level 4 and had no plans of updating anytime soon. I also have the confirmation enabled for spending gems. Really not sure how it happened.

I contacted support with the new details. Hopefully they will be able to reverse the update and give back my gems.

Thank you for your response. Waiting to hear from support.

I am sorry to hear that. Good that you found out what happened. But normally they answer for that cases that you had a progress in your game for the gems and they can not reverse it. I wish you much luck with that.

But I didn’t do the update. I am absolutely sure of it.

I hope they can reverse it. I badly need those gems.

Worked so hard to get them.