Some time ago I bought a lot of gems, managed to get a lot of legendaries and islands, but for some reason before the facebook version shutdown, I logged in (with facebook) and a part of my progress dissapeared (it took me exactly to the point before the purchase of gems)

Aparently this also happened to my friend as we purchased gems around the same time, he doesn't really care but I loved this game and now I dont know what to do.

I have already contacted support from the facebook version but they never answered me back, i just got a response from a bot asking how happy i was with their service ( what service?).

Thats mostly it, hope you can help me
thanks.