Hi!

I had multiple days left on my premium bundle, but when I launched the game after season 33 ended, it vanished along with the egg I had in it. The building the worker was working on was also reset... This is pretty upsetting

@Antoine-Pecatikov Hello comrade and welcome! Are you talking about monster legends or dragon City?

@esentis Monster legends

@Antoine-Pecatikov I don't even know what this premium bundle has. Is this an offer for newcomers?

@esentis I think so. It gives you an extra builder, double food and gold and a hatchery for 7 days. It worked well for 3 days

@Antoine-Pecatikov Best thing you can do is send a message to support in-game and hope for a solution.

@esentis Yeah, I'm waiting on an answer at the moment

Are they responsive when it comes to replying to support inquiries? I haven't received a reply yet from them

@Antoine-Pecatikov did you send today?