After the last collection had 120 orbs for Frankie, didnt summon as had another dragon being summoned. That just finished and went to summon Frankie and now only have 78 orbs, not sure when in last 4 hours they went, but they have. Sent ticket to support. Anyone else had issues?

I thought it was my lucky day when I got Frankie orbs multiple times watching ads. I had enough orbs and summoned the Frankie dragon but as soon as I finished that, I was told something went wrong and asked me to reload. When I did that, the summoning disappeared and I now do not have enough orbs to summon again. I started a new post before seeing yours.

@Nicholas what you have just said has happened to another member of my alliance, looks like SP have gremlins

I too got a full video cycle of orbs, I was actually both annoyed and surprised. I did summon Frankie right away in prep for the collection completion. Though unlike you guys I did not have a crash but I did lose 60 orb, which kind of sucks because I stayed up to watch those stupid ads and now I have nothing to show for it. As I am, I suggest you all send in support tickets.

Just happened to me too. I had 138 frankie orbs, summoned and "something went wrong".

@Nicholas Happned to me top, juist now

They took away all the frankie orbs I received last night too. Very very poor behaviour by SP, they obviously made a mistake with the videos, but because they can, they screw us over.

So it wasn’t just me! Oh well I’ve sent a ticket as well. I guess we wil all hear back soon

Happened again today, had 168 orbs after morning collection, summoned this time after few seconds crashed and all gone.........

Yes, it happened again. This time I made sure I took plenty of screenshots although I doubt if support would give us the lost orbs back.

Even if it’s a glitch that we got the orbs so quickly, we still had to sit through the ads. For this to happen twice puts me off the game.

@Nicholas yes the decent thing now would be to just give all the Dragon, and 1000 gems compensation

Support added Frankie to my storage and others in my alliance

I heard back from support, they gave me a Frankie egg to replace my missing orbs so if you have not done it yet send in a ticket to support explaining the issue. FYI it happened to me again, but since I had enough to summon plus got the egg I am not concerned about the missing orbs.

I had 148 of the frankie orbs after getting the string of videos with the orb reward, and then I pressed summon and it sent an error message and crashed. I got back in and the Frankie dragon wasnt being summoned and I had 48 orbs left. I sent a ticket to support and im hoping they can help me with this.

@Tyler-Iannucci i am still waiting for a response from their agent. The events almost over.

And now i cant even watch the videos cause every time it kicks me out when i press watch.

I didn’t get a reply but I do have a franky dragon egg in my storage now. I’d say they are crediting eggs and letting people know later.

Well, I lost orbs three times in three days. Just heard back from support. They apologised for the technical error, explained that they had extended the event time so I could watch more ads, and wished me a good day. No Frankie egg in storage.

I got a message back guys and no egg after waiting two days for their response come on guys this is some seriously unfair stuff. I HAD 148 ORBS lost 100 of them and i got NONE OF THEM BACK i am extremely annoyed and would like some compensation for this problem that they caused me.

@Tyler-Iannucci said in Frankie orbs gone:

I got a message back guys and no egg after waiting two days for their response come on guys this is some seriously unfair stuff. I HAD 148 ORBS lost 100 of them and i got NONE OF THEM BACK i am extremely annoyed and would like some compensation for this problem that they caused me.

I understand and agree with your sentiment, however here is not the right place to state it. I suggest you send this sentiment onward in your ticket.

The same for everyone else who received a similar response.

Goblin Dragon orbs just done the same thing, had 168, summon game reload now lost all. Sent ticket to support

@Kevin-N-Scott said in Frankie orbs gone:

Goblin Dragon orbs just done the same thing, had 168, summon game reload now lost all. Sent ticket to support

LOL I just posted in the Muerta topic about mine, I got 96 orbs. I have not logged back in yet to find them gone but I have no doubt that they will be when I do. I took a screenshot that I will be sending to support. Though something tells me they will not be giving out Goblin eggs like they did last week.

EDIT: And I log back in and have lost 60 orbs. Just sent in my ticket, let's see how they fix it this time.

@Nynaevelan I now have 100 orbs again, do we summon or wait, no response from support yet.

@Kevin-N-Scott said in Frankie orbs gone:

@Nynaevelan I now have 100 orbs again, do we summon or wait, no response from support yet.

I would try summoning.

@Kevin-N-Scott First check if the orbs are still there after reloading. I am summoning mine atm. It works.

@Bettina-Löffler yes I summoned mine and it worked offline, they also gave me a free egg. So happy