I had enough Frankie orbs and summoned the Frankie dragon. As soon as I did that, I was told something went wrong and asked me to reload. When I did that, the summoning disappeared and I now do not have enough orbs to summon again .
I tried to ask support in the game for help but somehow the “contact us” button has disappeared.
EDIT: Since support has addressed this issue with distributing Frankie eggs to those eligible via a support ticket and extending the freebies for an extra 48 hours, closing this topic, it has run its course.