I had enough Frankie orbs and summoned the Frankie dragon. As soon as I did that, I was told something went wrong and asked me to reload. When I did that, the summoning disappeared and I now do not have enough orbs to summon again .

I tried to ask support in the game for help but somehow the “contact us” button has disappeared.

EDIT: Since support has addressed this issue with distributing Frankie eggs to those eligible via a support ticket and extending the freebies for an extra 48 hours, closing this topic, it has run its course.

@Nicholas Go on settings (the gear) and there click FAQ.

I had enough to summon frankie. Had to wait hour for current one to summon. Logged back in and went from 132 orbs to 48.

How does faq help ?

@tjrick there is no info under support for this issue that I saw.

I'm glad that I'm not the only one. The same thing happened to me. I hope they fix it.

!!Me To Happened Just Thing Same

@tjrick said in Summoning Frankie Dragon:

@tjrick there is no info under support for this issue that I saw.

But you can contact the report from there to report it.

Exact same thing for me.

Looks like I'm not alone. And it's only getting worse since I can't even claim my prize after watching the ad. The game keeps restarting itself after I tried to do so. Let's rate this game 1 star in the app store if they don't refund us soon.

This same thing happend to me

Sadly Support is closed on the weekends so nothing will be looked at til Monday...

I’ve been trying all weekend and seem to get more food/gold than orbs...quite frustrating in that the required (and only) way to obtain a needed dragon does not provide someone the ability to actually obtain the dragon

Just got enough orbs again. Took screenshot of my 120 orbs and summoned frankie. Game crashed and when I logged back in I was back down to 72 orbs and no frankie being summoned.

@DragonLove said in Summoning Frankie Dragon:

Sadly Support is closed on the weekends so nothing will be looked at til Monday...

I’ve been trying all weekend and seem to get more food/gold than orbs...quite frustrating in that the required (and only) way to obtain a needed dragon does not provide someone the ability to actually obtain the dragon

Someone is working, they answered my ticket and gave me an egg to replace my missing orbs.

@tjrick said in Summoning Frankie Dragon:

Just got enough orbs again. Took screenshot of my 120 orbs and summoned frankie. Game crashed and when I logged back in I was back down to 72 orbs and no frankie being summoned.

Send in a ticket along with the screenshot.

@Nynaevelan ... THANKS! for the update about Support!

Finally was able to summon THIRD time. Lost 132 orbs. 132 to 48 and 120 to 72.

@tjrick said in Summoning Frankie Dragon:

Finally was able to summon THIRD time. Lost 132 orbs. 132 to 48 and 120 to 72.

Did you bother sending in the ticket to support? You could have saved yourself aggravation and time by sending in a ticket like the rest of us and getting the egg.