Upgraded my pure habitat to level 2 and it disappeared. I see the dragons but can’t see the habitat. It appears as though the dragons are just walking around on my island. Is this normal or a bug?

Try clearing your cache, if that does not work try turning your device off for a few minutes. If that does not work, I suggest you send in a ticket to support, instructions are in my signature.

@Nynaevelan Tried clearing the cache and turning off the device. Didn’t work.

Contacted support regarding the bug and no response from them.

@maunikaraju It might take some time before you get a response. Be patient.

@Bettina-Löffler what is normal wait time with support.? One week?

@maunikaraju said in Disappearing Pure habitat level 2....bug maybe?:

@Bettina-Löffler what is normal wait time with support.? One week?

I would say wait three or four days, if you have not heard a response from them, send in a reply asking for an update.

No response from support. They closed the conversation without any response from them. I am tired of this. This is the third time they have done this to me.

Meanwhile my upgraded pure habitat is still not visible.