Post count: 10243
Location: New Jersey, USA
@cinymin said in Facebook version login issues:
Me again! Wrote here about 6 months ago it says. I still am unable to connect to Facebook. It's not because of the age issue and I have updated the game many times since and still nothing. I wrote to support at least 3 times and every time they tell me to update the game and close the ticket leaving me zero chance to tell them that is not the issue. I'm playing on Samsung Galaxy S9. I have connected to Google. I'm logged into Facebook. I uninstalled/reinstalled the facebook app and updated everything. I cleaned the cache. I'm running the latest android update. The only thing I haven't done is uninstall Dragon City which I won't do because I'm at level 46. When I click connect to Facebook it says "connecting" and then it goes to a gray screen that says "Loading" and then after a couple seconds it goes back to the Dragon City screen and says simply "Connection Error". Support has been completely useless. I need someone who can completely read AND understand my issue who knows what they are doing to reply. I'm completely frustrated.
Is your game connecting to Google? If so, then don't worry about uninstalling the game app because it is being saved to Google. I can try to help you but the facebook connections are still under investigation for a fix. But in the meantime, try uninstalling the facebook app, restart your device. Then start your game and try to connect to facebook via the in game facebook login.
I am a collector not a fighter, need I say more? Oh yeah....and female. ;)
Please SEARCH before posting.
How to contact Customer Service