Dear community,

We're aware that some of you are having issues logging into the Facebook version of the game. Our developers are working to fix this ASAP.

Sorry for the inconvenience and thank you for your patience and understanding.

We'll update as soon as we have any news.

Hey, thanks for regarding this bug. I was afraid people might make a riot if this post haven't gotten posted up about it.

Dear community,

The Facebook version of the game is now back! Once again, I'd like to apologize for the inconvenience and I'd like to thank you ALL for your patience.

Please note that Prices in the store will be displayed in US $, but all purchases will be processed in your local currency. This will be fixed soon.

See you back on the island!

Hi I'm still not able to log in with the facebook version,i had to download Gameroom which i really don't like.

@jackie-angers said in Facebook version login issues:

Hi I'm still not able to log in with the facebook version,i had to download Gameroom which i really don't like.

Message me. I will try to help.

Hi i downloaded the game today on my new phone and I can't connect with my Facebook to get my old save . I hope someone could help

@fares-djebloun said in Facebook version login issues:

Hi i downloaded the game today on my new phone and I can't connect with my Facebook to get my old save . I hope someone could help

There is an issue with connecting to facebook at the moment. You have to wait until it is fixed.

Hi!I can't connect with my facebook from Dragon city!Because of this it says I don't have friends so I can't buy islands but I do have!Pls help!

@nora-pencheva-0 said in Facebook version login issues:

Hi!I can't connect with my facebook from Dragon city!Because of this it says I don't have friends so I can't buy islands but I do have!Pls help!

Make the latest update to fix this issue. It is up for Android and IOS now. Mamazone might take a bit longer. Check this for more informations: https://forums.socialpointgames.com/topic/12986/recent-issues-when-logging-in-to-facebook-update-your-game-to-the-latest-version-9-5-1

HELP ME

I have a problem reporting my wife and I are dragon city players, and we don't have Facebook, we play for the Android app, she buys the island expansions with in-game money, and my game keeps asking Facebook for a friend to buy but island space, I would like you guys to fix this, because if I'm not going to make a complaint it is absurd to demand Facebook to grow in the game.
I await a solution
Kind regards.

@fabiano-azeredo If you dont want to pay gems for social features in the game you have to make friends on facebook. Connecting your game to a facebook account also saves your progress if you have to change to another device. This is not a bug and wont be fixed.

@bettina-löffler I understand, but why on my wife's device does not require Facebook and mine does? This is not logical, I will complain and criticize the game on Google play app store, this is absurd.

@fabiano-azeredo You can play without Facebook. Everyone can do that. Your game should not be different to the game of your wife.

@fares-djebloun same to me:(

@brian-bardon said in Facebook version login issues:

@fares-djebloun same to me:(

In some countries you can not connect to facebook because your age is below 18. If you can not connect although having the latest version that might be the reason.

For those having trouble accessing the game on facebook using Chrome, for some reason the flash was blocked from starting. I had to go into the settings to change it from "blocked" to "ask first". There is another option, but that is the one I chose.

I downloaded the game from the play store and i connected my facebook account but after i start the game the screen just freezes and i can't control anything

@ahmed-elbaz You should ask the support for help.

hey um i'm trying to connect and every time I click continue it flashes
Application Unavailable: The application you're trying to use is either no longer available or access is restricted.

why is this?

i'm trying to connect my ipad to my phone for the heroic race, but it wont let me log on.

@leopardspots142-aj I dont understand your problem. Could you explain more detailed.

@bettina-löffler
okay so
I go to change player and log onto my facebook account, to try to connect it to my ipad. I can type in my user and password easy, and click next, and it says continue as leopard. if i click that, however, it takes me to a new page and shows Application Unavailable: The application you're trying to use is either no longer available or access is restricted.

i dont know why

OKAY SORRY
I just tried again and it worked
sorry for bothering you

@leopardspots142-aj Good to know that it is fixed.

Here's my issue: I began playing on the FB website, and managed to get to level 4 until the game started crashing nonstop. I decided to download the app onto my computer, only now it treats me like a new player. I got up to level 8 before I realized, and when I try to link this game to my FB it says that my account already has a game on it, the one with much less progress. I'm level 14 now, is there any way at all to save my game, or at least get rid of my old one? I'm asking now before I get too far.

@christy-osua Once a game is connected to a facebook account it can not be changed. You could make a new account for the other game.

I still cannot even get this game on FB the link just comes up as broken and have tried on 2 different computors now, so i downloaded game on my windows 10 system but it will not show master points , sound comes back on when switched off, can no longer regrow food have to do each 1 at a time, oh yea and don't get rewards for goals and i have no way to make friends to progress the game unless i can link to the facebook version, i have sent in support request 6 times and still with no reply

@wizardaire You could play in gameroom until it is fixed.

will that save my game? i want do deinstall from my laptop but game is not linked to FB.

@wizardaire If it is not linked to facebook you will loose your progress.

Facebook link on mobile is getting error again and does not connect. Need to address this issue again please.

@michael-gorden There is a connection problem since the latest update. Hopefully that will be fixed soon. You should report it.

@pounawea having that problem now, won't connect to Facebook.

@paul-sefick-jr said in Facebook version login issues:

@pounawea having that problem now, won't connect to Facebook.

You should write to the support.

I'm having the same problem, I recently created a new account and it won't let me connect my current game to the fb account. I have created multiple accounts to try to avoid this problem and I haven't been able to.
I sent a ticket to support and all what they can say is that it's a problem and I have to wait until it's fixed, but I have no clue about when will that happen, or if it's actually a problem or I'm just doing something wrong when I try to link, and I'm waiting for nothing.

@geno said in Facebook version login issues:

I'm having the same problem, I recently created a new account and it won't let me connect my current game to the fb account. I have created multiple accounts to try to avoid this problem and I haven't been able to.
I sent a ticket to support and all what they can say is that it's a problem and I have to wait until it's fixed, but I have no clue about when will that happen, or if it's actually a problem or I'm just doing something wrong when I try to link, and I'm waiting for nothing.

I think most of us are disconnected atm. Hopefully they can fix it soon. We have to be patient.

Ok so it isn't only me. I'm having the same problem. I just created a game a week ago on mobile. I connected to Google Play, but it keeps saying connection error when I try to connect to Facebook. I did write to the developers in game but they haven't replied yet. I've only been playing for a week but I really don't want to lose everything I've already done just to connect to Facebook. Is this really just an issue that can be fixed with a new update?

@cinymin This issue should have been fixed some time ago. Did you put an age below 18 when you were asked? If yes, then you can not connect it to facebook.

I put in above 18 for my age. I just updated to the latest version this morning hoping the issue was resolved and it isn't. I cleared the cache and restarted my phone again after updating as well. I uninstalled and reinstalled Facebook and nothing. I don't want to uninstall Dragon City because I know my progress will be gone. I still haven't had any reply to my issue.

@cinymin Then you should be able to connect. I hope the support will help you soon.

Hola quería hacer una consulta de un problema que me esta apareciendo en la versión de Facebook. Me aparece este error...!
¿Me podrían ayudar con este problema por favor? Se lo estaría agradeciendo mucho!!!

@bautista-scheffer-0 said in Facebook version login issues:

¿Me podrían ayudar con este problema por favor? Se lo estaría agradeciendo mucho!!!

How long is it like that?

Se queda ahí y no entra al juego no tengo idea de que pueda ser el error.

@bautista-scheffer-0 If you game is connected you could try to deinstall and reinstall.

Voy a intentar con ese método cualquier cosa si no funciona te aviso!!! Gracias

Me again! Wrote here about 6 months ago it says. I still am unable to connect to Facebook. It's not because of the age issue and I have updated the game many times since and still nothing. I wrote to support at least 3 times and every time they tell me to update the game and close the ticket leaving me zero chance to tell them that is not the issue. I'm playing on Samsung Galaxy S9. I have connected to Google. I'm logged into Facebook. I uninstalled/reinstalled the facebook app and updated everything. I cleaned the cache. I'm running the latest android update. The only thing I haven't done is uninstall Dragon City which I won't do because I'm at level 46. When I click connect to Facebook it says "connecting" and then it goes to a gray screen that says "Loading" and then after a couple seconds it goes back to the Dragon City screen and says simply "Connection Error". Support has been completely useless. I need someone who can completely read AND understand my issue who knows what they are doing to reply. I'm completely frustrated.

@cinymin said in Facebook version login issues:

Me again! Wrote here about 6 months ago it says. I still am unable to connect to Facebook. It's not because of the age issue and I have updated the game many times since and still nothing. I wrote to support at least 3 times and every time they tell me to update the game and close the ticket leaving me zero chance to tell them that is not the issue. I'm playing on Samsung Galaxy S9. I have connected to Google. I'm logged into Facebook. I uninstalled/reinstalled the facebook app and updated everything. I cleaned the cache. I'm running the latest android update. The only thing I haven't done is uninstall Dragon City which I won't do because I'm at level 46. When I click connect to Facebook it says "connecting" and then it goes to a gray screen that says "Loading" and then after a couple seconds it goes back to the Dragon City screen and says simply "Connection Error". Support has been completely useless. I need someone who can completely read AND understand my issue who knows what they are doing to reply. I'm completely frustrated.

Is your game connecting to Google? If so, then don't worry about uninstalling the game app because it is being saved to Google. I can try to help you but the facebook connections are still under investigation for a fix. But in the meantime, try uninstalling the facebook app, restart your device. Then start your game and try to connect to facebook via the in game facebook login.

@cinymin Oh also I forgot about THIS, try it to see if it helps also.

@nynaevelan thank you, I tried again uninstalling Facebook and restarting my phone but it still didn't work. It had me login on the Dragon City screen to Facebook but instantly said connection error. I also looked at my apps connected and blocked in facebook and dragon city was not listed at all. I'm afraid to uninstall Dragon City even with Google because I keep seeing it says you HAVE TO connect to Facebook in order to save the game no matter what. I'm still at a loss.

@cinymin said in Facebook version login issues:

@nynaevelan thank you, I tried again uninstalling Facebook and restarting my phone but it still didn't work. It had me login on the Dragon City screen to Facebook but instantly said connection error. I also looked at my apps connected and blocked in facebook and dragon city was not listed at all. I'm afraid to uninstall Dragon City even with Google because I keep seeing it says you HAVE TO connect to Facebook in order to save the game no matter what. I'm still at a loss.

Well I can confirm Google works because it's all I use now and I have uninstalled and reinstalled many times. But I understand your decision.