I have all three dragons for the collection but I cannot find how to turn it in. It's not in my dragon book.

@chicken-man Did you breed Ocean. If you already had it that might not count. You should get Root after reloading.

@bettina-löffler So I didn't breed the ocean one until I saw this event pop up. Will it have like a red background on the dragons that you have collected? because if that's the case it's saying I don't have tempura which I do.

@chicken-man said in Root Dragon Collection:

@bettina-löffler So I didn't breed the ocean one until I saw this event pop up. Will it have like a red background on the dragons that you have collected? because if that's the case it's saying I don't have tempura which I do.

Are all three hatched? They have to be hatched or on the hatchery to count. If they are, send in a ticket to support.

@bettina-löffler said in Root Dragon Collection:

@chicken-man Did you breed Ocean. If you already had it that might not count. You should get Root after reloading.

I got confirmation from support that if you already had it that DOES NOT count. Which is annoying, since in the past they've always put the clause "even if you already have them" in the event descriptions for collections where that's true.

And of course the breeding event is now closed, so no doing anything about it now. (I heard back from support JUST quickly enough to get it in under the wire.)

@scott-clark for me I tried hatching an ocean egg from storage while at the same time breeding one. The hatched one was finished first but did not give me Root so I figured the old one didn't count.

@nynaevelan Does it sometimes take a while to get a reply from a support ticket? I didn't breed the ocean dragon until I saw it was a requirement for the root dragon. Didn't want to send multiple tickets but it's about 2 hours from being 24 hours.

@chicken-man Sometimes it takes days.

Im a new player, and I have freshly aquired all 3 of these dragons over the last ~4 days

They are all level 10 in a habbitat and I have not been awarded the root dragon

Should I raise a support ticket, or am I missing a step?

I have restarted the app 3 times also

@rfert said in Root Dragon Collection:

Im a new player, and I have freshly aquired all 3 of these dragons over the last ~4 days

They are all level 10 in a habbitat and I have not been awarded the root dragon

Should I raise a support ticket, or am I missing a step?

I have restarted the app 3 times also

Yes send in a ticket. Keep in mind they have minimal support on weekends so it may take a few days before you get a response.

Naturally, after breeding and hatching a fresh Ocean, still no Root. This collection is just plain broken.

I got a message from support that they are working on this but it was almost two weeks ago. Has anyone got their root dragon yet?

@bonnakins said in Root Dragon Collection:

I got a message from support that they are working on this but it was almost two weeks ago. Has anyone got their root dragon yet?

You should write again.

@bonnakins Yes, after contacting Support.