Report your Facebook problems here

Hello, i have an issue, currently playing on facebook gameroom,

the 2 screenshots should explain it,

ss1: as you can see, no electric habitats placed, but it is selected & has 2 dragons in it

ss2: to show you that it's 'hiding', i collected the gold to show where it actually is, right next to the terra habitat

That's not the only one, there WAS a fire habitat next to the existing fire habitat, same issue.....

however, when i built those 2 bugged habitats, no problems on the electric, BUT when i clicked on the fire habitat (in shop), the square did show up but the building didnt... and it never did...!!

Have you tried playing outside of the gameroom?

Ive been having similar bugs outside of the gameroom. But now its got to a point where none of the islands bar the fire/lava island.

@Nynaevelan yep... same issue...

@DrDeep Ok, there are a couple things you can try. These are the "Go To" steps when something goes wrong in your game.

1. Clear your cache files
2. Try a different platform. If on mobile try Facebook, on Facebook try mobile. If Facebook only, try a different browser.
3. Completely reboot your device or PC.
4. Delete and do a fresh install of the game. As long as you are connected to Facebook you won't lose progress.
   If none of that works, submit a bug report through your in game link. Instructions are in the "Need Help" link in my signature line.

@LilCricketPa It's happened to me at least 2 or 3 times that neighbours help me with the marketplace, but I don't get the extra bonus.
This is not an issue of the marketplace finishing and restarting, because it is within the same countdown, for example it's at 4 hours to collection and I see a few friends have helped, then I leave the computer, and when I come back a couple hours later it's 1 hour to collection but it shows that nobody has helped and I don't get any bonus at all.
Has this happened to anyone else?

@Sara-Huang-Chiezzi I have not seen anyone else with similar issue. You can submit a bug report to support through your in game link. Instructions are linked in my signature line. It will take a few days to get a response. It's very close to the week end and support rarely works weekends.

@LilCricketPa I cannot play the Dragon City outside of the gameroom. I am not interested in downloading or installing more stuff to play a game that up until last week I could play. Do I have to play this game in the game room or is there a glitch in the game?

@Shannon-Trautman, Welcome to the D.C. Forums. I'm sorry, but I'm not really familiar with the Gameroom environment to be able to answer your question. These forums are pretty much player maintained. Hopefully someone more familiar can answer.

In the meantime, you can try submitting a bug report. The link to instructions are in my signature line. Then just give them a few days to respond. Today is Friday and techs don't work weekends.

Challenges, Global, Friends list not populating. This has been going on for over a month and half for me now. It really hampers my gameplay and dragon evolutions as I cannot fight my friends or visit their islands to help them out either. I have contacted support multiple times and get the same generic response every time. "We are working around the clock to fix this issue, but it is taking longer then we expected, thank you for your patience." Blah blah blah, how can one technical issue take a month and a half to fix if they are working around the clock on it? I have been playing this game for over 3 years and at level 89. I've invested time money and effort in it to just quit playing it. Will someone please fix this and give me a real answer and time frame when this will be fixed.

Edited by LCP-double posted. Answered in other thread.

@LilCricketPa what is with all the server problems? cannot collect gold without game reset

@Darcy-Bland Please submit a detailed bug report via your ingame link. However, don't expect a response right away. This is the weekend and tech support does not work weekends.

Ever since a few dayd, the - symbol of the resizing widget in the bottom right corner is not clickable, probably because the FB chat window is layered pver it for a tiny bit

@LilCricketPa
I just logged in to Facebook and did not receive the 10 gems that I was supposed to get by doing so.

I just lost two of my three League combats to bugs.

In the first one, my third dragon defeated the enemy's third dragon. HP went to 0, enemy dragon disappears... and then I get hit with another attack. My dragon dies, I lose, even though I had already won.

Second one, I had just defeated the enemy's second dragon, and the whole thing hangs. Third dragon never shows up. I had to refresh the page, and the combat was gone. Grr.

@Evan-Kerl You will have to submit a bug report. Instructions are in my signature line.

@Mason-Wheeler Submit a bug report. Instructions are in m signature line.

Look, I play dragon city, it's been a while, I have serious bugs in the game coming through facebook, items, dragons, crystals, events, everything buga, habitat also bugam, everything, the game says the flash player is not installed, or is not activated, I use the google chrome x64 version most updated, with flash player ppapi x64 plugin, compative with chrome, and when I enter the game, says that I have to install the flash player, or enable flash player , but the flash player is always on, always up to date, and compatible.

in the site of doubts about chrome, says that the chrome browser no longer uses the ppapi x64 flash player plugin, nor ppapi x32 flash player, because it causes bugs, and other reasons, but I keep the flash player installed

and it works in some games.

Also, I have friends in the dragon city, they have no level, to have many heroic dragons, legendary dragons, and use hacks, website bugs.

they use hacks and bugs from websites, to get heroic dragons, to release all the habitats, all the islands, all the dragons that are bought by gems, they buy with gold, or with gems, as they get hacks, and some sites provide cheats, and bugs, to have any dragon of any season, whether heroic dragon, very rare, rare, crossing of legendary dragons, legendary dragons, get 900 thousand food, 10 million gold, release all levels of the breeding tower, procreation trees, kindergarten, all through hacks, bugs, all my friends in dragon city, use this.

and when I'm going to face someone in the league, all the players I've fought with, use hacks, and bugs too, get unreleased dragons, heroic dragons from races, epic dragons, something unexplained, how they do it, I think you have to investigate.

@Jhunior-Junior Using a flash player not intended for the browser may cause issues with loading and game play. This is not something that others can “fix” for you. I suggest you use a browser and the flash player that goes with it if you want your game to load and play correctly.

As to your accusations of hacking, if you have actual proof of someone using hacks you can submit the information through a bug report. However, you need actual PROOF just saying someone is using hacks because they have Heroic Dragons is not proof. You have to be able to show that they have excessive amounts of gems, unreleased dragons, dragons that are of levels higher than the game allows, etc. Send a clearly written, detailed report through your in game link. Instructions can be found in my signature line. I would suggest having someone proof read it to insure clarity though. You want support to understand what it is you are trying to report.

Hi Just wanted to give a heads up that the ads to watch and earn items has not been working. You do what it tells you to do, but it doesn't give you the reward.

@Nikki-LeRiche-Dustin Check this thread: https://forums.socialpointgames.com/topic/1899/offer-wall-task-i-completed-a-offer-wall-task-but-did-not-receive-any-gems

@LilCricketPa my element dragon is not showinon map also i cant use it

Hello! I cant log in with my fb account by my phone.. Anyone with the same peoblem??

parece que sucede algo con el juego, cada que entro me saca diciendo hay problemas con los servidores, desde ayer esta pasando esto

@Italo-Bryan-Arista-Vergara said in Facebook bugs and known issues:

parece que sucede algo con el juego, cada que entro me saca diciendo hay problemas con los servidores, desde ayer esta pasando esto

Try clearing your cache files and reboot your device. Can you log in on a mobile device?

@Joey-Reddick Check if it is on a mission (tower) or training or breeding. You can search it from the dragon book.

@LilCricketPa my mage hatched neon egg instead of wolf freeze. Is it intended that the mage will hatch random egg in hatchery?

@jerekiel It should speed up the hatching time with the least amount of time on it.

@LilCricketPa i see. I want a refund. The product should have said that in its description. Refund or i will sue! Kidding.

Are there any more silly things that this mage does that i should know?

My tree of life has disappeared. It was there before I cleared my cache but has not reappeared since then. Is it gone for good?

@Maria-Scheel said in Facebook bugs and known issues:

My tree of life has disappeared. It was there before I cleared my cache but has not reappeared since then. Is it gone for good?

Copied from the DC page: Dragon City Note for our Facebook players:
Thank you very much for your feedback, Dragon Masters! As you might have noticed, we are experiencing some issues with the Tree of life feature and, at the moment, is not visible on our islands. The team is working on it and we hope to fix these issues as soon as possible.
See you back on the islands!
My tip: We can still collect orbs. Do arena fights on PC and collect orbs from the chest by using an emulator like Bluestacks or MeMu)

@Bettina-Löffler Thank you! Looking forward to it!

@Maria-Scheel said in Facebook bugs and known issues:

My tree of life has disappeared. It was there before I cleared my cache but has not reappeared since then. Is it gone for good?

If you are on PC they have removed it in order to fix some issues with it and the tutorial. It will be back as soon as it is fixed.

@LilCricketPa
please I need help with some dragons that give me the error message
the dragon Soccer player and cool fire give me error every time I try to move or pick up the gold, also does not let me use it for combats or crossings
please help me!

@Johan-Aldhair-Cueva-Aguirre You will need to send a detailed report to support. You can find the instructions below in my signature line.

Hi all i can not seem to access my dragon book i click on the icon at the top of the screen and nothing happens i have also tried to access it via the world link. anyone having this problem - im playing via facebook and the PC

@Dawn-Gollings same here, also when i access tree of life, no dragon appear. just wait till tomorrow. if nothing change i'll send a ticket.

@Dawn-Gollings said in Facebook bugs and known issues:

Hi all i can not seem to access my dragon book

@Rizal-D'-Pulsarian said in Facebook bugs and known issues:

@Dawn-Gollings same here

Currently on FACEBOOK the Dragonbook is inaccessible due to ongoing maintenance. More information can be found HERE

i just spent money on maze coins for the Striking Dragon. When I put it in my hatchery, the game said it needed to restart. When I re-opened it the dragon wasn’t there or in my storage. Have I just wasted my money or can I ge the dragon/money back?

@Erika-Jarmendia You have posted this 5 times. Please do not make multiple posts regarding the same issue. That is considered a form of spamming and can get you banned. It certainly will NOT get you help any faster.

Instead of creating multiple posts, try reading the replies. Haka Taka already instructed you to send in a support ticket. Do not submit more than one ticket and you will need to give them a few days to respond. You are quickly approaching the weekend, and support does not work weekends.

I have tried web and android version, I still can not buy some areas on the first island. When I bought it some later the error message appeared and I was told to reload the game

please let me know how to solve it

@LilCricketPa
Found my co-lead of 3 years just lost ALL his progress. “Support” has no resolution for this issue & doesn’t plan to develop one. Ridiculous!

I couldn't be bothered to read through the entire post, and I don't have screenshots, though, they will be added if this happens again, but I have two things:

One. When someone visited my friend's island, his sea dragon appeared to be swimming through the trees...? #FishOuttaWater Of course, this is a mere graphical glitch, nothing game breaking, however, the next one might be.

Two. When my friend (Yes same guy (He manages to break games alot...)) was regrowing crops, it allowed him to grow a crop only allowed to the Big Farm, when he had the Small Farm, and yes, he was allowed to harvest it after leaving Facebook altogether.

Potential Causes: Well, I don't have anything on the first glitch, it's just a graphical glitch and when he visited his island he didn't see it (I DO have a screenshot of that one though), however, I MIGHT know what caused the second glitch, at the time, he had just logged off of another account, because he was checking on it per request from the owner, and the owner of that other account HAD the Big Farms and he grew the crops on that account, I think Facebook mistook his farms for the other account's farms, thus, giving him the ability to grow those same crops, provided, he had the money, the glitch didn't fix itself, however, he was allowed to regrow those crops with the "Regrow" option yet again.

@Peggy-Sin I am not quite sure by what you mean by co-lead because until very recently Dragon City has not had any type of “group” events or activities.

This however is an issue between your “co-lead” and support. There are probably circumstances you are unaware of. She can contact support to discuss her issue with them. If she does not agree with their decision, she can ask to be escalated to a higher level BUT she has to put forth the effort. Support cannot discuss her issues with someone else.

@Kitrina-Wilkes So are you reporting that your friend found some type of glitch and is using it to cheat?

What is it that you want us to do?

facebook currently have issue with connecting?

1. connect/disconnect from facebook feature disappear in settings.
2. friend list is missing, no friends at all

assuming issue 2 also has the same issue with issue 1.

anyone else have this problem also?

@v0danh This does seem to be a bug with the latest update. It has been reported but please submit a bug report so they can track how widespread it is

Instructions are in my signature line.

In the picture, dragon book shows up my ice cube dragon. But when i click on it, i can not found my i cube dragon