Submit your IOS issues here

@LilCricketPa
I always cannot get the last item in all special event and in the end, i end up could not get the reward. However i know that i actually did do all the stuff but the system did not gave me. And 70% and above confirm that the games i played to get gem wont be approved. Is it becus of ios? It seem that all others is fine but i have this problem when i change to ios.

@LilCricketPa the tv for watching videos never appears. I use ios.

@aguss_dani there are different actions that prompt Freebie Island. It's explained in This Thread

@LilCricketPa
Heroic Race - Oni Forest: Special Rewards

1. Four cases do not count points for new dragons
2. Free rotation. Until the rotation for completing the knot you need to make 55 diamonds, after rotation - 62 diamonds! this is true?

Hello, I've been having problem with receiving my gems from the dragon market. I've been playing for almost a month and I've lost at least 20 gems because the game flips out, then rebooting its self taking my gems each time. I don't know what I can do to stop this from happening.

@Asha-Knotyours That is an old bug they never fixed. We call it ghost gem. You get it and after reloading it is gone. We are all in the same boat with that.

@Bettina-Löffler said in IOS bugs and known issues:

@Asha-Knotyours That is an old bug they never fixed. We call it ghost gem. You get it and after reloading it is gone. We are all in the same boat with that.

Hmmm I wonder if we should make a list of old, known unfixed bugs list for newbies???

@Nynaevelan Are there so many?

@Bettina-Löffler said in IOS bugs and known issues:

@Nynaevelan Are there so many?

That is unknown, but I have been seeing a few posts of "bugs" but then we read it and think "that is old and has been around for a while". That is why I was wondering if maybe we should start listing them. Not only so that newbies know it is known and unfixed but maybe so that SP can see them and say "hey maybe we should fix that now". I get the impression that SP has some newer employees, maybe they do not know about these old bugs or are better able to fix them as they go along now. Hey they fixed the Sanctuary bug with the newest update to the Sanctuary so I am VERY optimistic we may get some of these old bugs resolved, or at least looked at.

@Nynaevelan good idea. I will check what else I find.

@Danila-Zico said in IOS bugs and known issues:

@LilCricketPa
Heroic Race - Oni Forest: Special Rewards

1. Four cases do not count points for new dragons
2. Free rotation. Until the rotation for completing the knot you need to make 55 diamonds, after rotation - 62 diamonds! this is true?

I am not quite sure what it is you are asking.

@LilCricketPa why I can't find my friends?how can I find them?

I can't get any gems at all. Unless I buy them. PLEASE help me out.

@Wayne-Miller You get gems from

Freebie island ad’s
Jewelem Tower
Daily Shuffle
Level up
Monday Reward
Daily Gift
League Battles
Goals
Earn Gems/tasks
Dragon Card Packs

Mobile users can watch videos for gems in the cinema in freebie island (this is available after you have played DC for 21 days); two videos every 8 hours give 1 gem. (1x3)= 3 gems per day (3x7) is 21 per week! ( every so often we get offers on cinema to watch more videos for gems) - if you have issues with the cinema check the cinema issues file for possible ways to fix it
Jewelem tower (once complete) gives 1 gem per day (1x7) = 7 per week
Daily shuffle on PC (puffin browser app for mobiles) gives you a chance of 50 gems but of course you need to be lucky!
Level up 1 or 2 gems
Monday reward (PC/puffin gives 5 gems when you win)
Daily Gift on PC gives a total of 15 Gems over the 15 day calendar (also small amounts of food and gold)
League battles on mobile give 3/4/5/6 gems for completing the league depending what level you are, on pc/puffin browser you either get tickets to purchase card packs with or gems (temperamental system!!)
Goals to reach in game on mobile and PC platforms give various amounts of gems/food/gold depending on the goal
Earn gems (Tasks on mobile) option is also available on mobiles and PC, you can fill out surveys, download games and various things to earn gems, these are NOT ran by sp and sp are NOT responsible for paying the gems, sometimes you won’t get them, sometimes you will, Take screenshots of the requirements before starting these tasks so you can check later you have completed them correctly, I recommend doing the free ones, be prepared for spam if you have to give an email address and note that the game downloads usually require you to play to a specific level in order to earn the gems, they can take a few days to be credited to your account ( if you need to report missing gems do this from the task wall by clicking the ? or missing gems link)
Dragon card packs contain various amounts of gems food gold xp and a dragon and can be obtained for real money only and sometimes when levelling up on PC, it used to be every 5th level but that may have changed.
You can always buy gems of course, I recommend waiting for sales and checking the prices on pc compared to mobiles because they can vary

I got a message to update game but it doesn't update. Suppose to be 4.16 but my game stays at 4.15.1. Is anyone else having this proble.?

@Dame-Katherine 14.6 is not available for all of us yet. They make a slowly roll out. Check your app store if you have it there. If not, you have to wait.

Thank you for reply. This morning it just suddenly became current upgrade.

@Jasly-Peh I agree me too

@Joy-St-John I am not quite sure what you are agreeing with. Her issue was with Freebie Island and was actually posted in the wrong thread. However, it was not an issue with IOS. I am on IOS and do not have problems with completing tasks.

@Wayne-Miller I can't get any flree gems at all. PLEASE HELP ME, ,THANK YOU

@Wayne-Miller Can you provide a little more detail? What level are you? What have you done so far?

There are plenty of opportunities to “earn” free gems within the game. On Facebook there is a daily calendar as well as a daily shuffle game that give you a chance at free gems. On mobile, when you have played a while Freebie Island unlocks. They give you opportunities to earn gems for watching videos and completing tasks. You can also get free gems by completing certain goals, completing league battles, etc. Finally, the events often give free gems. So I am not quite sure of what your issue is.

@LilCricketPa I’ve noticed that when collecting resources for the heroic races, the counters will stop tallying the amount of resources collected if more than 4-6 of that type of resource is collected in one sitting. The only solution seems to be waiting an indeterminate amount of time, after which resources will be counted normally.

This is likely intentional, as it encourages players to use gems in order to progress in the race more quickly. Has this been confirmed to be the case?

@Colev0 This is not a bug. There are pools and wait times as explained in THIS THREAD and any of the other Heroic Race threads under tips. This is intentional.

@LilCricketPa Since the last 3 or 4 updates to the game, it doesn't load. The socialpoint logo appears and after some seconds it disappears and the game doesn't load.
I am trying to play on an Ipad, model : MD511LL/A
The last update I installed: Version 7.0.3 march 8 2018

@catapinzon said in IOS bugs and known issues:

Sometimes, we just get too much junk accumulated on our device and have to clean them up a bit to get things running smooth again.

Make sure that your game is associated to your Facebook page. Then...

1. Empty your browser and flash cache files.
2. Delete Dragon City and any unused apps, pictures, music, etc.
3. Completely reboot your device...shut completely down for a minute or 2 before turning it back on.
4. Reinstall Dragon City from your App Store. As long as your game is associated to Facebook, you won't lose your progress.

Before loading DC again, make sure you log back into your Facebook app. Load the game. If you are back to beginning, play through the tutorial then re associate your game to Facebook. Just make sure you choose the correct game when it tells you that you already have a game at lvl bla bla.

If you still experience the issue after trying these steps submit a bug report to Social Point. A link to the instructions are in my signature line.

@LilCricketPa The problem continues and I cannot open the ticket the way you show in your instructions because to do so the game has to be opened

@catapinzon You can send in a ticket using THIS LINK

@LilCricketPa

Hi,

1. The last 2 days food isn’t being credited for the race laps. I moved the farms to a new island. Would that do it? My app is on iPad Pro and was fine the past week.

2. The last two days known breedings are ending up with random eggs, using Sanctuary 8 and the breeding mountain. Even for 100% hatches, frequently archangel appears. At other times, an egg the breed of other mates appears. This is not the 50% chance of 1-3 known eggs. I’ve tested 20 times.

3. The eggs I breed today are not recorded for the race laps. Buggy days. So I am not even getting that race credit for completing a node.

I’m out of troubleshooting ideas. Appreciate your support and brainstorming.

(...The only thing different was connecting my Facebook account, although I still play from the app.)

@LilCricketPa I think I found my problem. I also significantly leveled up in the last 24-48 hours, including dragons. I’m reading Bettina’s race advice. Although, that doesn’t explain the general breeding bugs, I.e, Sun & Penguin begets Archangel (other combos today, too) instead of Apocalypse. Maybe there’s a breeding bug thread.

@EpicDragon So that others with similar questions may benefit, please direct any further questions about the Heroic Race to THIS THREAD

Please read through the original post in that thread because it explains the event requirements and pool timers. There are also tips on growing food and breeding / hatching requirements. The races are very time consuming , but you can accomplish a lot following those tips.

@EpicDragon Sun and Penguin May net a number of different dragons including Archangel and Apocalypse. This is not a bug. Most breeding pairs can result in numerous offspring. You just have to stick with it until you get the dragon you’re trying for. Sometimes it can be days. Some can take months. Just keep hitting re-breed.

@LilCricketPa I found that. Thank you. I do try to observe protocol, understanding your busy days. I chose this thread, because the problems are not a lack of education, so I thought more related to glitches on iOS. Like I just bred and hatched 6 dragons. Only 2 recorded for the race (on iOS — iPad Air). Does this make sense? If there is a thread that describes what threads to post in, I haven’t found that. Thank you.

@LilCricketPa My resources are incomplete lol. Much obliged. Got it. Wow...the planning that went into the race and breeding are awesome. I understand my errors. Appreciate your patience and redirection. It’s not iOS; this community is fabulously organized, and I will persevere before posting future questions...more, assuming it’s a bug.

@EpicDragon For the race, the breedings are based on percentages and odds. Sometimes you have to breed the Terra / flame combo 10 times, sometimes 50 before you get credit. The odds are low so you just have to stick with it. It is tedious and boring to say the least.

During the race, I usually use the mountain and tree to do my Terra/Flame and Ware Poseidon breedings. I use my Sanctuary for anything else I may be trying to get.

@LilCricketPa Good to know. I couldn’t understand the “pool” because the wait time changed nothing, yet wondered about the percentage. Strategy! And boredom lol. Thx again. I know to shift to the race forum next time. Good info for all. Bookmarking this thread.

@EpicDragon Just check game updates and pinned topics in general discussions when new events start. There will always be some information.

I bought gems last night 140 gems for $7.99 and have yet to receive them. Also the Heroic Race game I am doing the tasks (like collecting food, feeding my dragons) and I'm not getting credit for it!! I am not sure why this is happening on either topics. What can be done about it?

@vanillaspices All informations and tips for better progress can be found here For not getting your gems you should ask the support for help.

@vanillaspices At the beginning of each month, the Community Manager posts a game update that tells you all the events and dates through the month.

He also posts an update on the newest Heroic Race because the dragons and requirements are different each month. Then Bettina and Nyn add updated tips and requirements like the pool timers. So it’s better to watch for those posts than bookmarking this one. The current thread gets pinned up top. After this race, this thread will get undimmed and buried.

I did every quests in Heroic Race. But I can not complete the quest.
Eg. Quest is :: Hatch 6 eggs. I hatched 5 eggs, but it shown as 1 complete.

All the eggs are rare or higher level. Help me complete the quest.

@Saranya-Suriyakrai This is not a bug. For all events check if you find a pinned topic in the general discussion section. We always have tips there for better progress. For this one you could have used this thread: https://forums.socialpointgames.com/topic/8765/food-race-aug-10-aug-13

@Bettina-Löffler OMG! There's such a trick! I see. Thank you

I have a War habitat that I’ve upgraded to level 6 but each time I click on it to collect the xp & complete the upgrade it doesn’t give me any xp & is there again the next time I log on to the game. Is this a known issue & how can I get it fixed ? Thank you

@TopCat69 said in IOS bugs and known issues:

I have a War habitat that I’ve upgraded to level 6 but each time I click on it to collect the xp & complete the upgrade it doesn’t give me any xp & is there again the next time I log on to the game. Is this a known issue & how can I get it fixed ? Thank you

Yes mine has been the same on an android for a couple of weeks. I haven't sent in a ticket yet but I suggest you do one as well.

@TopCat69 Suggestion. Remove dragons from that habitat and put it into the storage. Then take it out and it should be fixed.

@LilCricketPa el juego se queda en conectando, no carga, no deja entrar , ya elimine la caché los cokies y no hay solución

@lilcricketpa

I had a very old account that I wanted to move to a new device but once I logged in Deus and Gaia were talking and it didnt start up the tutorial, instead it froze and I couldnt contact the devs from setting or get my game ID. Sorry I know this is a old post but I didnt know where else to put this. thanks for reading.

@briana-chappelle said in IOS bugs and known issues:

@lilcricketpa

I had a very old account that I wanted to move to a new device but once I logged in Deus and Gaia were talking and it didnt start up the tutorial, instead it froze and I couldnt contact the devs from setting or get my game ID. Sorry I know this is a old post but I didnt know where else to put this. thanks for reading.

What is happening when you try to load it again? What device do you want to use?

@bettina-löffler
Just the same conversation between the two. I tried deleting it and getting it getting the game again too. Im trying to play it on a Iphone 7 plus.