@LilCricketPa said in Android bugs and known issues:

@LuisK Please submit a detailed ticket to support. Since you cannot use your ingame link use THIS LINK

I have just submited a ticket using that link, thanks a lot for your help.

@LilCricketPa
Hello, I don't know if you can help but... While I play the game random ads pop up. I don't mind this but it's afterwards that bothers me immensely. After an ad plays my game glitches out like crazy. My buttons are all wrong my screen is messed up and I am forced to close the app and go back in again. Because of this I cannot claim any gems from the freebie island when I watch videos for gems. I sent SP an in-game message about this last week Thursday and haven't heard anything back yet. Any suggestions?

hola mi juego no avanza sale un error y no avanza de conectando, no carga el juego, no me deja entrar

@carlosperez said in Android bugs and known issues:

hola mi juego no avanza sale un error y no avanza de conectando, no carga el juego, no me deja entrar

Make sure to have the latest update. See if clearing cache helps.

Ya elimine la caché, las cookies, todo y aún así no me deja ingresar. Que puedo hacer en ese caso?

i invited my freinds to play game dragon city. They played game .But i didn't receive any gems for that. Why?

@pháp-nguyễn-trần-minh I think that never worked.

i can not login game. please help me

@pháp-nguyễn-trần-minh said in Android bugs and known issues:

i can not login game. please help me

Is it fixed already? If not, check your internet. If you have a good connection, you should ask the support for help. You can find the support button below the loading screen.

@bettina-löffler i sent for support 2 week ago but not recevice anything reply.
my id:

Edit: I'd removed as per forum rules and to protect your identity, never release this id publicly.

@pháp-nguyễn-trần-minh said in Android bugs and known issues:

@bettina-löffler i sent for support 2 week ago but not recevice anything reply.
my id:

Edit: I'd removed as per forum rules and to protect your identity, never release this id publicly.

Be persistant. Write again.

I have high fallen angel dragon.
And every time i get dragon rank. It always back down after 3 or 4 hours.

For example. I hv challange my friend this morning and get A- rank. And now my dragon rank back to the B-

@aji-maulana said in Android bugs and known issues:

I have high fallen angel dragon.
And every time i get dragon rank. It always back down after 3 or 4 hours.

For example. I hv challange my friend this morning and get A- rank. And now my dragon rank back to the B-

If you are ranking using friends challenges, that no longer works so you should stop wasting your time there. Using arena, league, quest and dragon rescue battles are our only options at this time.

@aji-maulana said in Android bugs and known issues:

I have high fallen angel dragon.
And every time i get dragon rank. It always back down after 3 or 4 hours.

For example. I hv challange my friend this morning and get A- rank. And now my dragon rank back to the B-

Check this for more informations: https://forums.socialpointgames.com/topic/12243/dragon-city-communication-latest-changes

In new heroic race on android version when I switch fb account the lap progress is lost.
I have 2 Dc accounts but cant do the tasks on both.
I was at lap 2 node 3 and When i switck account i return to node 5 of lap 1

@chris-stamoutsos said in Android bugs and known issues:

In new heroic race on android version when I switch fb account the lap progress is lost.
I have 2 Dc accounts but cant do the tasks on both.
I was at lap 2 node 3 and When i switck account i return to node 5 of lap 1

Please go to the heroic race discussion for discussions and tips for this.

@chris-stamoutsos said in Android bugs and known issues:

In new heroic race on android version when I switch fb account the lap progress is lost.
I have 2 Dc accounts but cant do the tasks on both.
I was at lap 2 node 3 and When i switck account i return to node 5 of lap 1

Here is the link for the race post: https://forums.socialpointgames.com/topic/12898/heroic-race-high-relentless-july28-aug8

@lilcricketpa

The text on my game is odd, I've gotten off and rebooted it and same thing, what do I do?

@hyperwolf14 said in Android bugs and known issues:

@lilcricketpa

The text on my game is odd, I've gotten off and rebooted it and same thing, what do I do?

Try if changing language several times helps.

@lilcricketpa I make the update 2 days before i clear the cache i deinstall and install new nothing comes better

Since them update (Google PlayStore) i need original 6 -10 min to come back in game
special if he needs reload after and egg finish put in to a livespace the game crash instand down
and needs to reload super in heroic race
this bug was on the last heroic race and still not fixed i writ them support (last month) without any answer
every time if you take an egg out (really rar sometimes not) he need to reload the game

and now after them update he needs 6-10 min to reopen the game he stand still on 99% and u have to wait and wait and wait...my internet is really good, no backgroud open apps, ram cleared (Cache cleared, installed new, ,cache deleted, new start, always the same
I try all to fix it by my self but now i am on end with my possibility's

and if it crash down all 2 eggs (Terra dragon or some other) is really disturbing to handly with it
6-10 min wait

than i was so happy to find the game on windows 10 store to play it there without them loading problem
but you can´t log in via facebook (He don´t now my email adress on android no problem but windows FB he dosn´t now me also forget password without any function) YIPPI
omg this is sooo frustrating ( I make a new thread for them windows BUG)

@sandra-milanovic The update seems to be bugged. Hopefully they will fix this soon.

Creo que esto solo pasa en Android.
Tengo 2 islas de evento justo en medio de mis islas de dragón y en las islas de evento anteriores quedan debajo de las nuevas islas
Por favor necesito ayuda para este problema!!

Edit: Per forum rules live links not permitted....

@jose-luis-jimenez said in Android bugs and known issues:

Creo que esto solo pasa en Android.
Tengo 2 islas de evento justo en medio de mis islas de dragón y en las islas de evento anteriores quedan debajo de las nuevas islas
Por favor necesito ayuda para este problema!!

You should ask the support for help. We can not help from here. Btw. This happens sometimes when you move an event island.

Hello! I need help. I have an Android phone. Fills up to 99%, then pops out. What might be the problem?

@ququtschi said in Android bugs and known issues:

Hello! I need help. I have an Android phone. Fills up to 99%, then pops out. What might be the problem?

Clear cache and try again. And make sure that you have the latest update.

@bettina-löffler Everything was there. I reinstalled it. The same problem.

@ququtschi said in Android bugs and known issues:

@bettina-löffler Everything was there. I reinstalled it. The same problem.

I see others with the same problem.

@bettina-löffler Hello! When will the bug be fixed?

@ququtschi said in Android bugs and known issues:

@bettina-löffler Hello! When will the bug be fixed?

They are checking. To help them to find the issue you could send me your ID via pm.

Hello,
I have an issue with drafon city. I can't claim the rewards of the heroic race that ended this monday on november.
When I tried to claim the dragons the game says that something is wrong and I have to reload.

I sent a message to the support and did what they adviced (clear cache, cookies,...) and it still the same.
I resent many messages since then and still no answers.

What do I do now ?

@audiojerk1 Only the support can help with that issue. Be persistant.

@lilcricketpa I can't join an alliance

@sidivan-ferreira said in Android bugs and known issues:

@lilcricketpa I can't join an alliance

You should ask the support for help.

@bettina-löffler already ask for help and so far I have not had an answer

@sidivan-ferreira said in Android bugs and known issues:

@bettina-löffler already ask for help and so far I have not had an answer

Write again. Be persistant.

@bettina-löffler you don't understand my problem, The support does not even answer me, I find it very frustrating not to receive any return even from the game support

@sidivan-ferreira That happens sometimes. But only the support can help. That is why I wrote write again.

@bettina-löffler because this forum is very flawed, because not even here can solve a simple problem , but really have nothing you can do?, or get in direct contact with someone who works or is one of the supports of the game? , thank you already if you have a useful solution

@sidivan-ferreira said in Android bugs and known issues:

@bettina-löffler because this forum is very flawed, because not even here can solve a simple problem , but really have nothing you can do?, or get in direct contact with someone who works or is one of the supports of the game? , thank you already if you have a useful solution

Did you get at least an automatic response with a ticket number? If yes, send it to me via pm and I will try to help.

@lilcricketpa my dragons have been in their breeding hut for months now, their's no progress.

@moretalynx said in Android bugs and known issues:

@lilcricketpa my dragons have been in their breeding hut for months now, their's no progress.

Check if you can put them for training on pc (browser) or Puffin. If that is not possible you have to ask the support for help.

No puedo unirme a ningún clan , me aparece error y si trato de crear una alianza sucede lo mismo

@harold-sinclair-prada said in Android bugs and known issues:

No puedo unirme a ningún clan , me aparece error y si trato de crear una alianza sucede lo mismo

This can not be fixed by your own. You have to ask the support for help.

islands 7, 8 and 9 do not seem to me, I suppose it is a mistake, I would like you to help me solve that, please, since previously it seems that I bought island 7, but that island does not seem to me, help please !

@aarón-mathey You have to ask the support for help with this issue.

@bettina-löffler I already did it several times, but they don't respond!

@aarón-mathey Did you use the support button from the game?

I have also contacted the support (according to the game im not allowed to join any alliance or make one) but i have only gotten an automated response back. I have been waiting for almost a week now, is that a normal waiting period?

@kevin-verbeek I would write again.