I completed a offer for 506 gems sent in a support ticket to ironsource it got denied then for like a week o sent in dragon city onesand they didnt give me any useful info and its been like 2 weeks now and i just want my gems help

@camcard We can not help here, neither can Social Point. It is Ironsource that has to confirm that you can get the gems. It helps a lot to take screenshots to send for proof that you fullfill the requirements for the task. Btw. Ironsource is known for not paying out as they should. Write again and be persistant.

Ironsource is terrible at paying out. I find I now take screenshots of the offer, when I stall it and when I complete it. I also now keep a list of what offers I select and when I do because they will not pay if you have started or completed it in another offer from them or someone else. The main reason the deny is if it is not the first time you have installed the app. Or have not installed it from their offer.

@nynaevelan it says in the support you guys can help

@camcard said in Gems:

Not us, we are just players. You can contact support but you will need to provide them with proof.

Ok i have tho with proof