Hi, hope you are having a great day!

Today, i managed to collect all needed fireworks- more, actually. 26- but the July 4th chest wasn't given to me?
I attempted to put 20 of those fireworks onto my island but nothing happened, so i put them back into my inventory.

It has been quite some time now and still nothing. Am i missing something? Any idea what i could do?

Thanks for help.

@asexual-toaster please reopen the game and you should get it if you have 20 fireworks. If it doesn't work then contact support.

@vikas-nambiar So I did what you said- No effect so after that, I put 20 fireworks on my Island and re-opened the app again.
Nothing. I tried putting only 6 fireworks on the island, keeping exactly 20 in my inventory and re-open again, only to be met with the same result.

The "July 4th Collection" pup-up is still the same too.

So contacting support it is! Thank you for your reply. I wish you happy playing! :3

@asexual-toaster You can all keep them in the storage. There is no special trick to get the chest. Just having them is enough. As Vikas told. Contact the support.

@bettina-löffler Support successfully contacted! The reply was almost immediate and we are working on it right now!

Just so I won't embarrass myself, I have a question, if you don't mind- They asked if this is technical or billing issue and i do not understand the meaning of the word billing.
I do know it has something to do with payment, but I did not pay for those fireworks. Should it then be technical or does this indeed fall under billing issues?

@asexual-toaster Yes. Tell them it is a technical issue.

@bettina-löffler Thank you soo much for your help! :3

@asexual-toaster said in No chest?:

@bettina-löffler Thank you soo much for your help! :3

You are welcome.

Quick question, do you only get 1 chest? I noticed it said you get a chest for 20 fireworks; and I received that one. But since then, I've earned 20 more fireworks. Does that mean I get a second chest, or are they useless?

@ebbydb Nobody got a second chest. I asked for that.

I asked the support and they said we will get another chest with the next update