Really really disappointed that this can happen. And twice in two offers. Make an in app purchase and get your gems. Easy right. Wrong. Iron source support simply refuse to accept the offer is complete. How can me sending screenshots of the completion not be acceptable as proof?? I spent real money and time playing these games and get conned at the end. Its very depressing for sure. Nearly 2000 gems. Poof, gone.

I'm in the same boat. I completed an offer (Mobile Royale - Unlock Troopers) that took quite a long time to complete (about 2 months) but I was willing to do it for the reward of 1100 gems. After I completed the offer, its status was changed to "Pending" in Monsterwood and it said it was awaiting verification from the vendor. Eventually the status in Monsterwood was changed to rejected, but there was no information indicating why. I submitted a support ticket with Iron Source and sent screenshots proving completion of the offer. I even went to Google and was able to download my entire Play Store history and was able to show them that I had never installed Mobile Royale on any of my devices prior to the beginning of the offer. A couple days later it was rejected with the following message:
"Ticket #XXXXXX has been reviewed again and cannot be approved as we could not confirm your offer completion with the advertiser."

Again, no explanation as to why...just a flat rejection. I'm seeing lots of complaints online about Iron Source for the exact same reasons, and very little to no good feedback on them. My recommendation would be to not complete any time-consuming offers with IGotGames (the company that makes Mobile Royale) and proceed with caution on any Monsterwood offers as long as Social Point is still using Iron Source. I certainly won't be completing any offers that involve spending actual money.

Unfortunately this has happened to several of us...many times. I am currently in the process of "fighting" with them to get my latest ticket resolved. And like you I am done with Ironsource and their offers. There have been times that I bought small purchases to complete them more quickly. Either they have a flawed system or someone is scamming us.

At least you weren't banned for no reason after spending hundreds of dollars on this game without any explanation at all. Because apparently that is how Social Point is starting to act. I'm not the only one that they have decided to screw after years of loyalty to them.

Mobile royale for troopers was one of my two as well. Can we check for a scam by the advertiser? @Fox

@ibobs72 said in Feeling cheated by monster wood:

Mobile royale for troopers was one of my two as well. Can we check for a scam by the advertiser? @Fox

I actually was paid for that one.

@gregorylkelly said in Feeling cheated by monster wood:

At least you weren't banned for no reason after spending hundreds of dollars on this game without any explanation at all. Because apparently that is how Social Point is starting to act. I'm not the only one that they have decided to screw after years of loyalty to them.

This is a separate issue please do not dismiss other topics based on your issue.

@trogdor how do you get a lidt if your history from google?

It seems that travelling and accepting offers is illegal in the eyes of iron source. Fair enough but Where's the warning?????

It also seems now that all my other offers are rejected as I'm labelled a cheater. I fly to places for work. I don't use a vpn.

Not happy.

And to add insult to injury note just had a reply from sp support saying quite rudely to go away and we are not helping you.

One offer was taken in a different land, sure, but the last offer I took was in my home country and completed there, fair and square.

How is this fair for the customer??

Hello,

I have quite the same issue. I made 2 tasks, long tasks, for 882 gems, with ironsource.
I finished them 2 months ago. But ironsource tells me i didn't do them using their platform.
I gave all the screeners to prove i finished the tasks to them, i gave them also to sp, but after 1 months waiting for an answer, sp just told me that as ironsource denied i did the tasks via their platform, they also refuse me the gems.
They are just liers. No proof of anything while I did !
But I won't let this ...

To be continued