Hi. I completed a task in Freebies island during the x4 promotion. I started the task DURING the promotion and ended it DURING the promotion. Task: Install & Reach Palace level 10 in Vikings: War of Clans. I started the game as a new user. However, i have never received the reward and it was 101 gems.

I sent a support ticket by following the instruction in "I completed a Task/Survey but didn't receive a Reward, what do I do?" post.
It has been more than 3 days and I have not received any reply from support. Task still appears in the tab "In Progress" and marked with "Pending Support". What do I do now?

Thanks.

@clayplank said in Freebies Support Ticket still pending:

Hi. I completed a task in Freebies island during the x4 promotion. I started the task DURING the promotion and ended it DURING the promotion. Task: Install & Reach Palace level 10 in Vikings: War of Clans. I started the game as a new user. However, i have never received the reward and it was 101 gems.

I sent a support ticket by following the instruction in "I completed a Task/Survey but didn't receive a Reward, what do I do?" post.
It has been more than 3 days and I have not received any reply from support. Task still appears in the tab "In Progress" and marked with "Pending Support". What do I do now?

Thanks.

DC support can't help you get the missing gems. You have to go to the task which you did and click "missing coins". Then you can send ticket to your task provider. Make sure to give them screenshot of the completed task.
To find the "missing coins" link you should go to the task section in the freebies island and click on the task you did in the "in progress" section there.

Edit:if you mean that you have sent the ticket to your task provider then all I can say is you wait some more or send an email to the task provider which might be ironsource.

Also check your email, they send responses there and only on business days.

I got ignored. Still no answers in my email. I don't know what to do now. Well, I don't really care, but what's the point of offers that give no rewards?

Thanks anyway

I'm trying the Lords Mobile offer. Do I need to sync my account in that game with Google Play just in case?