Hello, I have seen recently in Facebook that players are having issues log-in in different platforms. 1. PC via Facebook and 2. Mobile.
My issue is now in iPad, I tried resetting my iPad and it did not work.
i tried accessing another player's account as a test and it was ok, but now if it is my account it crashes down.
Please any help will be appreciated. And no, I am not ban as far as I know because I am still in my alliance per my members.

@gemspender SP is aware if the issue and are currently working on a fix.

Dear Moderator, In most companies, help desk have a responsibility to tell their users (US, players) on when a bug will be fixed.

We are after all WANTING to play the game, so any issues that prevents us playing it is hard for us, too.

@gemspender This issue should be fixed. Try this: Go on facebook settings, apps and websites, Dragon City and disable friendslist there. That helps sometimes. Also make sure to have the latest update.

Hi Bettina, that did not work for me at all.

I have version 9.5.1. It is alright, I think Social Point has been called as incompetent anyway.

@gemspender Did you try on mobile to switch off wifi and load it with mobile data?

Dear @Bettina-Löffler . Yes, just now - 4 hours after reading your comment. It did not work. There are few players who posted again and according to that player he/she is using Android.
I really hope that SP fixed this soon, it has been more than 8 5 hours.

@gemspender said in Recent Log In Issues:

Dear @Bettina-Löffler . Yes, just now - 4 hours after reading your comment. It did not work. There are few players who posted again and according to that player he/she is using Android.
I really hope that SP fixed this soon, it has been more than 8 5 hours.

This is not good. There is a bank holiday tomorrow in Barcelona.

Bettina, that is so nice of you. I know what you are trying to say, when I was playing another game, the game provider does not solve issues on weekends, or holidays, too.

Please try to keep us updated if you hear from other players that their issues are resolved.

PS: I think you can tell them that the SHOCKWAVE not working already in PC via Facebook playing is no longer working. That might be the reason for this issue.

@gemspender said in Recent Log In Issues:

PS: I think you can tell them that the SHOCKWAVE not working already in PC via Facebook playing is no longer working. That might be the reason for this issue.

I have to accept Flash Player everytime I want to play on Chrome. But then it loads proper.

Any advise from the community? My issue id is user id removed and was told not to contact them but wait.

It has been two days, and counting. I have tried the community (this forum advice but it did not work at all). i haven't been able to play. I don't even know if I am the remaining ones who can NOT play.

@gemspender I removed your user id for your own safety. Never share it in public or with others than SP. As far as I know they are still working on a fix.

understood. thank you for that.

@gemspender no mine isnt working as well

Fyi this is a global issue due to changes in facebook, do this is not a issue from SP.

But Nymaevelan, if that is the stance of Social Point that is not good. From what I gathered it is not only PC users that are affected but mobile users like me.

Per FB post, at least 3 players including myself are affected in Mobile device, in both platforms (iOS and Android).

SP knew at least 6 months ago that Flash or shockwave will be unsupported by Chrome. It was in their press release. (Off course, I knew they will action this late, all organizations do per my job experience).

I just want to play, I don't understand why they cannot solve this. They could have just replicated our data, put in different server, ensure that the game version can function without the FLASH or use an alternative version. Test it, roll it out, and then concurrently align both game version corrections.

Sorry, I am just bored and game withdrawal frustrations.

@gemspender that is NOT what I am saying, at all! One, I am just stating that this issue is bigger than us. Two, they are quite aware of it since it has been said several times they are working on it. Third, again they are working on a fix, the soon to be released replacement, the Windows 10 version, is currently being tested in select countries.

And I am not a programmer but I know enough to know your solution would not be possible quickly or easily. If that was so we would have the Windows version now.

And personally you pc users should count your blessings they could have just done like Monster Legends And shut down the pc version without a replacement option. I for one appreciate that instead they are working to try to give us the Windows version.

For the android users once you get up and running I suggest you link your game to a Google account, that will be a second option in case there are future fb issues.

Sorry I do not think there are any alternative iOS logins.

It would be great just to get some sort of official response directly from SP. Don't they have a Community Manager ? There's nothing here or on the FB fan page.

Dear Players and Helpful Community:

So, among players who are affected by this bug (unable to play), can you not play at all in any devices/platforms? 1. iOS, 2 Anroid, 3. PC via Puffin, Facebook etc, 4. any other please specify.

I cannot play for the first two days in all mediums. Since yesterday, i can play in Facebook via Chrome.

Please share so that we might be able to help those developers working on this issue.

@gemspender - great idea, but I'm not sure how many, if any, dev's actually look at this forum.

FYI - just got the following response from helpdesk -

"Thank you for your message. We apologize for any inconvenience caused to you. We are looking into the login issue and hope to resolve soon. Your patience and understanding is appreciated"

Auto reply from Help desk is meaningless unless you have been given a ticket #. Just the way it's always been before.

The fact SP has not addressed this problem tells me all I need to know.

I don't expect these major server issues to be resolved until sometime in the coming week.

@gemspender I’m on iOS and am still unable to load the game.

Hi and if any Social Point SPOC are actually reading this once in awhile - this message is for you.

You need to stop working on future events like Heroic races if you have NOT yet completed its configuration/preparation.
While we are few players who were impacted by the issue of log in crashes compared to the players who will play the Heroic races. We are still your customers and it is grossly unfair if you are going to make them play and rest of us CANNOT.
YOU or Social Point will not compensate us - delayed players - for any Heroic races rewards anyway.

So, while there is still time, concentrate on us - the impacted players. You can always give a more easy event like VIPs (with better success ratio) for rest of the players who MIGHT have to wait for the Heroic Race.

To the other players reading this: I want NO controversy. It is just a plea for them to really start delivering SOLUTION. It is still SP who will decide if they want to continue doing whatever activities they have (Heroic races). It is because they OFFER NO TRANSPARENCY that I am resorting to this.

Hoping for your understanding.

This topic has gone as far as it can go. It has already been stated many times that they are working on the issue. One, the developers never come here so constantly ranting here will accomplish nothing. As has been said many times, ANYONE AFFECTED should send in a ticket to support. Second, it is the weekend and since it is a skeleton crew on weekends there was very little chance it would've been resolved before the weekend ended. Third, I find it highly unlikely they will not have this resolved before the next race starts.

Closing this. Again, if you are affected send in a ticket to support.