When this morning i opened dragon city it worked then it doesnt worked it loads until 100% and then crashes i tried to reinstall clear catche and restarted my phone help me please

Edit:The problem is with Dragon city or my account because i tried with other devices like emulator on a pc

Same with me, haven't been able to load passed 'load screen 100%' .Going to miss a coin collection

Same here on an IPad. Working this morning. Came back about 30 minutes after closing. Gets to 95% load and crashes out. Clear cache, uninstalled then powered Down iPad and reinstalled... still crashing at 95% load. Went to work and just got home. I see it’s still messed up and other than you two, nothing has been posted. But just got here.

Try if this works: Go on facebook settings, apps and websites, Dragon City and disable friendslist there. That helps sometimes. Also try to turn off wifi and load on mobile data.

Can you please share if your issue is now resolved and you can access the game? (I still cannot)

@tracy-wright same to me, but not everybody, just certain fb accounts, my other 2 family members are playing normally.

For those having trouble accessing the game on facebook using Chrome, for some reason the flash was blocked from starting. I had to go into the settings to change it from "blocked" to "ask first". There is another option, but that is the one I chose.

@bettina-löffler doesnt work

@gemspender i post if the problem is solved

I'm on ANDROID and no access since Tuesday night.
Loads to 99% and then poof.
What is going on SP?

@bozgal same for me. I'm on android as well. Hopefully it's fixed before the next heroic race. Lol. Those are my favorite

It’s been over 36 hours of having this loading issue. I’m on mobile with no Facebook login. I hope that this is fixed soon as the next heroic race starts next week.

Hello Social Point, you need to put priority on trouble shooting this!

players in Facebook cannot play for two days (still going) and I am not getting my chest rewards, nor able to do anything (as PC doesn't load properly as well).

Lack of action maybe because of the public holiday in Spain on 15 Aug. Maybe a looong weekend.

@terentius56 said in Dragon city doesnt load in:

Lack of action maybe because of the public holiday in Spain on 15 Aug. Maybe a looong weekend.

Just because there is not fix yet does not mean lack of action...they just have not fixed it yet. The long weekend doe not help though, I am sure they are down to a skeleton crew until next week. Here's hoping they will be considerate and offer some kind of compensation to those affected.

Day 3 for me. Please fix the problem

Those of you that are having loading issues, gave you reported the problem to SP because here is not the place to notify them? Since you cannot getting your game, use the contact us link at the bottom of the page to notify them.

I am sure you have tried this but while you wait for them to fix it, try:

1. Uninstall game
2. Go to facebook and delete the game from your account, click the box to remove posts.
3. Turn off your device for a minute or two.
4. Reinstall the game and reconnect to facebook

It might not help but it doesn't hurt to try.

Also if you try to reconnect with Chrome, go to your settings to make sure flash is turned on.

@nynaevelan Unfortunately you need your User ID number to send a ticket from the online contact us page which I need to be able to load the game to see. Guess we’ll just have to hope they can fix it soon.

@stark said in Dragon city doesnt load in:

@nynaevelan Unfortunately you need your User ID number to send a ticket from the online contact us page which I need to be able to load the game to see. Guess we’ll just have to hope they can fix it soon.

Try sending the ticket anyway, see if it will let you without it. Give them your in game name. On a pc can you do anything to get the game to start so that you can see the id at the bottom?

@nynaevelan i tried on pc so it doesnt works

@superhuner22 said in Dragon city doesnt load in:

@nynaevelan i tried on pc so it doesnt works

Can you walk me through your steps??

@stark To find your user id go on facebook settings, apps and websites, Dragon City view and edit and scroll down to the second last point to see your user id.

@bettina-löffler said in Dragon city doesnt load in:

@stark To find your user id go on facebook settings, apps and websites, Dragon City view and edit and scroll down to the second last point to see your user id.

Good tip, I never thought to look there.

@bettina-löffler I play on mobile and don’t have Facebook linked to the account as I don’t have Facebook anymore.

@Nynaevelan I tried sending it and it gives an error message saying that it’s required.

@stark Then you should link it to a google account. That is the only way to save it when you have to change the device. No idea how to find your user id then.

I would like to share that Social Point has finally resolved the recent issues on multiple players unable to access the game. They did it just before the High Marauder Heroic Race.

Thank you.

@gemspender said in Dragon city doesnt load in:

I would like to share that Social Point has finally resolved the recent issues on multiple players unable to access the game. They did it just before the High Marauder Heroic Race.

Thank you.

Oh. You can play again?

Yes, finally. In mobile, in PC, in Android and iOS. no issues at all.

LOL< i have most of them for emergencies like that issue.

@gemspender said in Dragon city doesnt load in:

Yes, finally. In mobile, in PC, in Android and iOS. no issues at all.

LOL< i have most of them for emergencies like that issue.

That are really good news. I hope it is fixed for others also. Thank you for sharing.

@gemspender said in Dragon city doesnt load in:

Yes, finally. In mobile, in PC, in Android and iOS. no issues at all.

LOL< i have most of them for emergencies like that issue.

Do you have your account linked to your facebook and google? If not, you should, if one is down the other may be alright.

I will do as you advise (in FB only)

@superhuner22 I can't access the game by phone