When my 8yr old downloaded the game a few months ago, I entered his age. There was no option to connect to Facebook, which I understood. Then a while later it was there so I connected and added friends. I noticed 2 weeks or so ago that the friends were no longer there, nor was the option to connect. Social Point has not gotten back to me yet. But here's my issue.. I'm the one who actually plays the game... my boy lost interest a long time ago. One day he needed help with a battle and I got hooked
Does anyone know if this can be fixed without creating my own account and losing all of my progress?
Thanks!

@wildflower67 said in No longer able to connect to Facebook.:

When my 8yr old downloaded the game a few months ago, I entered his age. There was no option to connect to Facebook, which I understood. Then a while later it was there so I connected and added friends. I noticed 2 weeks or so ago that the friends were no longer there, nor was the option to connect. Social Point has not gotten back to me yet. But here's my issue.. I'm the one who actually plays the game... my boy lost interest a long time ago. One day he needed help with a battle and I got hooked
Does anyone know if this can be fixed without creating my own account and losing all of my progress?
Thanks!

You have to wait for the support to give you the option to put the age again. Be persistant. Ask again if they did not answer after one week.

While you wait for support you can try to uninstall the clear the cache and game data. Uninstall the game. Run your device care tools to clean up any lingering junk files. Restart your device. Then reinstall the game. Sometimes it works to give you the age option again.

@bettina-löffler So it is possible to change the age? That's what I wondered. They gave me a quick response about it being an age issue but that was it, nothing else. I had to put in another request to see if they could do something about it. I will persist
Thanks!