Hey. I'm going to be clear. Accidentally lots of gems were bought from my Phone on Google Play store by my brother. Fortunately Google could refund me everything but the biggest purchase: a 54.99€ gems pack. They said that Social Point have to make the refund. I have not spent those 1700 gems yet, so I do not mind if they take back the gems. Anyone has had this issue and got refunded? I already contacted the support on Monday. Aproximately how much does it take to reply? Has anyone got a refund? I can't afford spending that money. I hope someone can tell me if they make real money refunds when you haven't spend the gems.

@david-gonzález-martínez I am not sure if they will refund the money. You have to wait for an answer from the support. It might take some time. If they dont answer after a week, write again. And dont give the phone to your brother again.

If anyone has had a similar issue PLEASE tell me if you got refunded and what happened. Please

@david-gonzález-martínez also you should change your Google play password and enable the option to require the password for each purchase or turn off purchases all together. Better yet you might also put a pin lock on your device to prevent it from being accessed.

@nynaevelan I made sure that wont happen again. I just want to know if they usually make refunds...I can't afford those 50€

@david-gonzález-martínez said in Refund help:

@nynaevelan I made sure that wont happen again. I just want to know if they usually make refunds...I can't afford those 50€

That I don't know, I am sure it is evaluated on a case by case basis.

Yes there is a way, This often happens to all of us Android users, and there is an official way to get refund. For detailed information here i am sharing a blog path, kindly follow it. How To Get

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