After connecting to facebook and retrieved my old game there is a message on the upper left corner keep saying tap to continue and i can't collect any loot or press on any button even the setting. I tried to reinstall it but no change occurred!

@fady-g-benjamin said in Problem after connecting to facebook:

After connecting to facebook and retrieved my old game there is a message on the upper left corner keep saying tap to continue and i can't collect any loot or press on any button even the setting. I tried to reinstall it but no change occurred!

Try if clearing cache and restarting the phone helps.

@bettina-löffler
tried but didn't work for me. One plus 5 android phone.

@leo-haanpää Loading problems should be solved with the latest update. Make sure you have it. I would suggest to ask the support for help.

I am having the same issue. I have no way of reporting via in game because its stuck and freezes on what OP says.

I used to play and havent in a while and when I recalled prior user data it opens to some gaia dialog and then once they are done talking and she says let me show you, it stays on a screen that says tap to continue. And I have reloaded, uninstalled and reinstalled. I tried putting it on another device, I dumped cache, cleared memory.

I emailed a support email i found over a week ago and never got a reply. I am using a note 9, up to date with android.


You cant tap anywhere. The whole screen is untapable. It just keeps playing music and flashing tap anywhere in the corner like there should have been dialog but there isnt?

@xenar said in Problem after connecting to facebook:

You cant tap anywhere. The whole screen is untapable. It just keeps playing music and flashing tap anywhere in the corner like there should have been dialog but there isnt?

If you are in mobile try rotating your screen so that it brings up the left side of the screen.

I've had this issue for a few days now and nothing on this thread that has been suggested has worked.

@fady-g-benjamin For everyone who can not reach the support from the support button in the game :

1. Open Facebook on your device.
2. Click at the three lines at the top besides the notification button.
3. Click on settings and Privacy.
4. Click Settings.
5. In Security section click Apps and Websites.
6. Click Logged in with Facebook.
7. Click Dragon City.
8. Scroll down to "Get help using Dragon City". There you find your user ID and can submit feedback for Dragon City. When you click "something else in the list of problems you will get a button with "loading issues" for reporting your problem.