Whenever I've tried to play the puzzle game, on the first move it comes up with "Something went wrong" message and says to "Please restart the game". Have tried this on 2 devices and the same thing happens. Unfortunately, the puzzle game can't be played on the PC.

@rob-morgan Please report it to the support. They should check why it is not working.

Try clearing your cache and trying again. Also make sure you have the latest version. If you do and you have cleared your cache, I suggest you send in s ticket to support.

Thank you. Cleared the cache, Version on both devices is 9.6.2. Still get same error.
I have reported it to Support.

I sent a report to support yesterday after removing the game from both pc and mobile as well as clearing cache on pc and then reinstalling the game on both devices and connecting them through facebook, I have had no response and my game is still not working, the best of it is I do have the move quest in the colosseum Ha Ha what a joke

UPDATE

my game now works have safari island on mobile but not on PC maybe this event is not supposed to be on pc version but that's strange as on pc I have a quest to get tokens for the safari island game oh well at least its working on mobile

Puzzle Event .. this feature for mobile only ... why not make in pc version .. kind unbalance here ... also i have got move quest ... can play until end ... no reward .. game freeze too ... come on dev