I am owed gems for completing a task.
I opened the support ticket and uploaded the screenshot showing that I reached level 30.
They respond with this:

"Dear user,

This is an automated email

Ticket ####### (Slots Caesars Free Casino Game - Install & open the app for Android to earn Gems!) has been reviewed again and cannot be approved as we could not confirm your offer completion with the advertiser.

If possible, please send us proof (screenshot) that will show you have fully completed the offer's requirements.

If the offer requires you to make a purchase, please send us the payment proof with the date visible.

Please note that your proof alone is not sufficient for approval as all completions must be approved as valid by the advertiser.

Additionally, please make sure that you indeed completed the offer through our offer wall and met all the offer's requirements.

Thank you,
Customer Support Team"

At this point I am owed about 300 gems in total from completing several tasks that they have not paid on. I never had this problem with the prior companies you used. Please either make them pay up or stop doing business with SUPERSONIC and find another similar business partner that is honest.

No kidding. I am owed thousands of gems for completing tasks in Guns of Glory(1116 gems), and Lords Mobile(1300 gems). I spent weeks in each game and they refused payout after I completed the task. I had multiple screenshots with timestamps showing the tasks completed and they declined them. I appealed and they declined again. I believe Ironsource and Supersonic are the companies who manage Monsterwood and they suck for sure. I'm seriously tired of their managing Monsterwood so poorly.

Why was this moved?

I posted in "General discussion" (Topics that don't fit in another category!).
It's been moved to "Off-topic" (Everything that is not related to Monster Legends!)

This is directly related to Monster Legends, and does not fit in another category of Monster Legends. I play no other games and have nothing to discuss that is not related to Monster Legends.

The only other difference I see is that this sub-form has very little activity and will result in less people seeing my post and responding to me. Is that why it was moved here, or sweep this issue under the rug rather than address it?

I don't mean to be a difficult customer. I think my post and position on this is reasonable. These MW activities result in real money exchanged between companies and I'm the one doing the lifting so I expect fair pay. Please don't sweep me under the rug. I'm always polite and never swear, I am fair and treat everyone with respect and expect the same to be done back to me.

@monsterbath said in SP, will you please police your business partner to comply with it's offers for MW tasks?:

Why was this moved?

I posted in "General discussion" (Topics that don't fit in another category!).
It's been moved to "Off-topic" (Everything that is not related to Monster Legends!)

This is directly related to Monster Legends, and does not fit in another category of Monster Legends. I play no other games and have nothing to discuss that is not related to Monster Legends.

The only other difference I see is that this sub-form has very little activity and will result in less people seeing my post and responding to me. Is that why it was moved here, or sweep this issue under the rug rather than address it?

I don't mean to be a difficult customer. I think my post and position on this is reasonable. These MW activities result in real money exchanged between companies and I'm the one doing the lifting so I expect fair pay. Please don't sweep me under the rug. I'm always polite and never swear, I am fair and treat everyone with respect and expect the same to be done back to me.

It is indirectly related to ML, yes this is a feature inside of ML and yes SP should do something to fix it but ultimately it is the third party company that is causing the problem. And in all honestly if you want SP to do something about it (which they should) then you should report it to SP via customer support tickets. Yes we have representatives here but to get action on it, this needs to go directly to them.

Thank you for the response and explanation. I appreciate you understanding my position and being polite, and I now understand the reason for your decision to move it. I will open a support ticket directly with SP and hope for the best.

If anyone else has experienced this type of an issue, I encourage you to post your situation so we may all be more informed. Perhaps through the combined struggles of many players, we can share tips for effective action that results in positive outcomes for us.

@monsterbath said in SP, will you please police your business partner to comply with it's offers for MW tasks?:

Thank you for the response and explanation. I appreciate you understanding my position and being polite, and I now understand the reason for your decision to move it. I will open a support ticket directly with SP and hope for the best.

If anyone else has experienced this type of an issue, I encourage you to post your situation so we may all be more informed. Perhaps through the combined struggles of many players, we can share tips for effective action that results in positive outcomes for us.

I fully agree that if a player has read and met all the requirements as it's stated before doing any tasks and after that reached the goal what that task required to do, should get the reward, moreover if there was any purchase involved. It happened to me once, completed a task, didn't get the reward, waited for 2-3 days, no news about it. Then I sent an e-mail to the provider giving them all the details about the task and SS, and after a couple of days, I got the reward. I know some have done that already, not the 1st time I heard about these kind of issues with Monsterwood tasks, but it's worth trying sending a ticket to CS to see what response you get

@monsterbath said in SP, will you please police your business partner to comply with it's offers for MW tasks?:

Thank you for the response and explanation. I appreciate you understanding my position and being polite, and I now understand the reason for your decision to move it. I will open a support ticket directly with SP and hope for the best.

If anyone else has experienced this type of an issue, I encourage you to post your situation so we may all be more informed. Perhaps through the combined struggles of many players, we can share tips for effective action that results in positive outcomes for us.

Good luck, to be honest they aren't always helpful but it is best to get it on the record so you have evidence and proof of the issues. Plus the more if us that send them in they will have to address the issue.

And yes it has happened go me also....several times. It is now not practice to send proof to the source and sp.