Lost my account

Profile

The account name is Monsterzero or something like that , anyways when i got a new phone and logged in , it started from the beginning . I had multiple lv 100 legendaries . This is my favorite game and id love to play it again , i started years ago , and thats why my facebook account is my mom's . Please help!

Moderator

If your account is connected to Facebook, go to settings and log in. I think it is log in but if that doesn't work select change player.

Profile

@nynaevelan didn't help , it just said every account is linked. Im guessing it removed that account and replaced it with a account that litterraly is my mother's name. It didnt work..

Profile

This post is deleted!

Profile

@igorisigor it says this external account is already linked. I dont know how to find the account, but i do remember the legendaries,: in my lineup i had lv 100 Voltaik, General Thetys and a Tempest. I also had Legendary Water type Mammoth.

Moderator

@igorisigor said in Lost my account:

@nynaevelan didn't help , it just said every account is linked. Im guessing it removed that account and replaced it with a account that litterraly is my mother's name. It didnt work..

If you cannot remember what account it is linked to them yes you probably lost it. You can try to send in s ticket to support. Also try using the device it was last linked to in order to get the account info.

Profile

@nynaevelan but that device doesn't work thats why i got a new one , and my account is connected to both facebook and google play games.

Moderator

@igorisigor said in Lost my account:

@nynaevelan but that device doesn't work thats why i got a new one , and my account is connected to both facebook and google play games.

If that is the case then you should be able to select change player, using either Google or Facebook once you log in you should be able to connect your account.

Profile

@nynaevelan is there a way you can search for the account , i played last in like 2019 Febuary . I had around 10+ legendaries.

Moderator

@igorisigor said in Lost my account:

@nynaevelan is there a way you can search for the account , i played last in like 2019 Febuary . I had around 10+ legendaries.

No I cannot, we are just players here. You need to send in a ticket to support to ask them for that info. Keep in mind without the game id I am not sure how much they can help you. Also try using a pc to log in with the facebook app.

Profile

how do i send a ticket? Im downloading facebook gameroom now.

Moderator

@igorisigor said in Lost my account:

how do i send a ticket? Im downloading facebook gameroom now.

Thanks to @Bettina-Löffler

Open Facebook on your device.
Click at the three lines at the top besides the notification button.
Click on settings and Privacy.
Click Settings.
In Security section click Apps and Websites.
Click Logged in with Facebook.
Click Dragon City.
Scroll down to "Get help using Dragon City". There you find your user ID and can submit feedback for Dragon City. When you click "something else in the list of problems you will get a button with "loading issues" for reporting your problem.

Profile

@nynaevelan but why dragon city ?

Moderator

@igorisigor said in Lost my account:

@nynaevelan but why dragon city ?

Sorry I had a complete brain freeze. This complicates things because ML does not have a facebook version anymore. Click the Contact Us button on the bottom of this page. It will take you their support website. Click on the contact us button there and explain the situation to them. Again without your id I am not sure how helpful they will be but give them as much information as possible to find your game including your in game name, google account that is connected to your account and our facebook account that is connected to your game.

Profile

@nynaevelan how do i get my id then

Moderator

@igorisigor said in Lost my account:

@nynaevelan how do i get my id then

Without logging into your account you cannot. Are you sure you clicked the change player option using both facebook and google and neither connected to your account. When was the last time you synced your account to either service?

Moderator

@nynaevelan cant he enter true his new one and explain

Moderator

@marianne-van-es said in Lost my account:

@nynaevelan cant he enter true his new one and explain

He could but we are talking so, that might confuse them.

Profile

@nynaevelan it says error all accounts are linked

Moderator

@igorisigor said in Lost my account:

@nynaevelan it says error all accounts are linked

Tell me step by step what are you doing, let's make sure you are in the correct area.

Profile

@nynaevelan im opening monster legends, going to connect facebook/Google play games and then i try to change account, it says external account already connected.

Profile

@igorisigor wait i just realised, i have a 1 yr loyalty badge? My account must've been replaced i cant even get the facebook rewards

Moderator

@igorisigor said in Lost my account:

@nynaevelan im opening monster legends, going to connect facebook/Google play games and then i try to change account, it says external account already connected.

If you are clicking change account and it gives you that message I think at some point you overwrote the first account with the one you have now. Either that or the first account is linked to a different gmail account. What happens when you click the Google Play button? Or the Facebook button? Are you sure you are selecting the change player button, I only get that message when I select the facebook or google buttons. When I select the change player button and select google it gives me the list of google accounts to choose from. When I select the facebook button after selecting the change player button it takes me to the facebook log in screen. BTW if you have the facebook app installed on your device, you have to be logged into the right account in facebook first, then in ML when you select the facebook option it will automatically try to link to the facebook account which you are logged into.