My dragon city is crashing in the iPad. It will load up to 99 percent and then it boots me right off. I reset my iPad and I deleted the app and restored it and still can’t get on. I was able to throw my high diabolical dragon in the hatchery before I got booted. I don’t know what to do. Can anyone help?

Also am starting to feel like maybe Dragon City is specifically targeting me. I wasn’t happy with the flame titan quest 4 and I let the support team know about it on feedback. The reason I feel I am being targeted is that I can’t get on dragon city on my iPad or iPhone. But my daughters iPad is running her dragon city just fine. Has anyone ever experienced any of these problems?

I downloaded dragon city on a different iPhone and was playing just fine. I tried to change over to my account rank 105 and as soon as I linked my account it kicked me off again. Something is definitely going on with my Dragon City account. Which is kind of lame considering how much time and money I put into it. That being said I’ve shared my fair amount of complaints with the game but I just say the same things we all say on here. If any of the moderators can help me please let me know

@jimmbo-slice said in iOS crash:

Also am starting to feel like maybe Dragon City is specifically targeting me.

They are not targetting players. Perhaps it might help to clear Safari cache. Also make sure to have the latest update.

@bettina-löffler

I downloaded dragon city on my wife’s iPhone and was playing perfectly well as a noob. I then tried to connect my level 105 account thru Facebook and was immediately booted off again. So my account is connected on three different devices right now but will not load on any of them.

@jimmbo-slice said in iOS crash:

@bettina-löffler

I downloaded dragon city on my wife’s iPhone and was playing perfectly well as a noob. I then tried to connect my level 105 account thru Facebook and was immediately booted off again. So my account is connected on three different devices right now but will not load on any of them.

Other players have the same problem atm.

I am having Same issues since approximately 11am EST.
Periodically it tries to start until trying to re-link with FB.

What’s going on here.? This unreasonable time down. Especially since DC is constantly OverFlowing Challenges at an unreasonable amount all at once.

I’ve updated all devices & keep my Safari cache cleared & it hasn’t helped.

I’m beginning to feel like jimbo says, being targeted.
Not the only one thinking it.. other friends who play are having same issue.
We were All ok until HR ended & came back later to nothingness
Any time limit on resolution or what problem actually is

Our alliance has events after heroic race like trader Tuesday’s and stuff like that and everyone will be out of heroic trade essences by the time I get back. Will have absolutely no shot to get the conqueror. It could have been worse if it happened before the race is over but it is disheartening to say the least. It’s my favorite game and idk what I’m gonna do without it. Plus I’m the leader of my alliance and now they n the middle of team events I am rogue. I’m sorry your going thru this AuraBug. I feel a little bit better I’m not the only one but I wouldn’t wish this on anybody. As collectors any down time is a waste.

@jimmbo-slice
Fortunately I have conqueror but was hoping to get Liquid.
I too am Lead of my Alliance & none of us are able to get in.
Something appears to be seriously wrong.
Can’t seem to find Any info as to the cause Or why/when might be resolved.

same problame on my android for a day now cant log in the game

@talk-about
If Anyone either gets into DC or hears what’s gone wrong, please Update on this link.

I’ve tried periodically & occasionally get in but app isn’t fully loading B4 it shuts down as usual. I’ve also let FB know there’s a problem with the app loading since the two might be connected with their respective Updates.

For everyone who can not reach the support from the support button in the game :
Open Facebook on your device.
Click at the three lines at the top besides the notification button.
Click on settings and Privacy.
Click Settings.
In Security section click Apps and Websites.
Click Logged in with Facebook.
Click Dragon City.
Scroll down to "Get help using Dragon City". There you find your user ID and can submit feedback for Dragon City. When you click "something else in the list of problems you will get a button with "loading issues" for reporting your problem.

@jimmbo-slice pour moi aussi plus rien sur Android et iPad

@jimmbo-slice I have been experiencing the same issue started yesterday every time I try to log into the game from either of my devices the game just won’t load. Was hoping that it would be resolved today but still no joy. How do we send a support ticket when we can’t access the game to do so???

@bambi Check my comment below.

For all who still can not load the game... Could you send me your Game ID via pm for SP to check what is happening?

@bambi I will delete your message but forward your ID. It is better for your own safety not to share your ID in public.

Does anybody know what is going on with the game? I still can get in.

@dalabon said in iOS crash:

Does anybody know what is going on with the game? I still can get in.

Can or can not?

@bettina-löffler can’t (silly auto correct)

@dalabon Send me your ID via pm.

@aura-bug I will delete your comment but forward your ID. It is better not to post your ID in public for your own safety.

@bettina-löffler where can I find my ID if the game doesn’t open?

@dalabon said in iOS crash:

@bettina-löffler where can I find my ID if the game doesn’t open?

This is for mobile: For everyone who can not reach the support from the support button in the game :
Open Facebook on your device.
Click at the three lines at the top besides the notification button.
Click on settings and Privacy.
Click Settings.
In Security section click Apps and Websites.
Click Logged in with Facebook.
Click Dragon City.
Scroll down to "Get help using Dragon City". There you find your user ID and can submit feedback for Dragon City. When you click "something else in the list of problems you will get a button with "loading issues" for reporting your problem.

@bettina-löffler well, there is the problem. I don’t have FB
What can we do now?

@dalabon said in iOS crash:

@bettina-löffler well, there is the problem. I don’t have FB
What can we do now?

Your game is not connected? Are you on mobile?

@bettina-löffler I’m on an iPad

@dalabon The only way to save your game proper is to connect to facebook or google play. Plus... I dont know how to find your ID then.

@bettina-löffler not everybody has FB. I have it on an iPad so I am registered via the the App Store from Apple. They should be able to find me with my in game name or not?

@dalabon If you can send a ticket from in game, yes. If not, no. They need your ID. Plus if you have to change devices for what ever reason your game progress will not be saved on Apple App Store.

@bettina-löffler every game has a support system where they can find you with your ID or in game name. Are you working for the game provider? It can’t be that you have to be registered via FB to get support. I’m on an iPad and of course I’m using the App Store.

@dalabon said in iOS crash:

@bettina-löffler every game has a support system where they can find you with your ID or in game name. Are you working for the game provider? It can’t be that you have to be registered via FB to get support. I’m on an iPad and of course I’m using the App Store.

I am a player like you are. I am only helping with the forum. You dont have to be registered via facebook to get support. But to save the game. You can contact them by using this link: https://socialpoint.helpshift.com/a/dragon-city/ . But I am not sure if they can help you without having your ID.

@dalabon said in iOS crash:

@bettina-löffler every game has a support system where they can find you with your ID or in game name. Are you working for the game provider? It can’t be that you have to be registered via FB to get support. I’m on an iPad and of course I’m using the App Store.

The issue is not that you need to be on facebook to get support, the issue is that ONLY facebook or google connections are saved to their servers. Which means that if your game is saved via facebook or google then you can use ANY device to reconnect your progress. If you have not saved your game with those two options then your game is only saved locally on the current device. Which means if for whatever reason that device is no longer available or working then all your progress will be lost. Yes there are many games that use other options but that does not change the fact that this game does not use those options.

@nynaevelan the device is working perfectly fine and I’m using it at the moment. The problem is not the device!!!

@dalabon said in iOS crash:

@nynaevelan the device is working perfectly fine and I’m using it at the moment. The problem is not the device!!!

That is not what I am saying, I am only addressing your comment about other games using different options. With that said we are players just like you, players who are trying to help resolve your issue, rudeness will not get you help any faster or at all.

@nynaevelan I’m not rude but saying that there must be another way of getting the app back up running. If I’m looking at the social point help list it says that google play and FB only safes the game progress on android. I’m on an iOS device and I’m connected to Apple App Store and the Game Center as well with my billing options for ingame purchase. If you have connections to the developer on FB (which I don’t have) , you could ask there why is there a problem on IOS devices or other devices and how they can help people who can’t see there ID number as they can’t get into the game.

@dalabon said in iOS crash:

@nynaevelan I’m not rude but saying that there must be another way of getting the app back up running. If I’m looking at the social point help list it says that google play and FB only safes the game progress on android. I’m on an iOS device and I’m connected to Apple App Store and the Game Center as well with my billing options for ingame purchase. If you have connections to the developer on FB (which I don’t have) , you could ask there why is there a problem on IOS devices or other devices and how they can help people who can’t see there ID number as they can’t get into the game.

Once they found the issue they will fix it for everyone. We just asked for the ID to get more infomations for them. So no need to find yours atm. We got others.

@bettina-löffler why you didn’t tell us that earlier on? By your answer it looked like that only people with FB or Google Play keep their progress and Apple users don’t. It certainly sound much better now than earlier on. Thank you for your information

@dalabon Sorry if it was missleading. That was not intendet.

Still no reply from SP. I don’t know how they would reply to me anyways. But needless to say I’m going on 36 plus hours of dragon city down time, kiss goodbye Skeleton King and Conqueror. And hopefully half my alliance doesn’t abandon me too.

If anyone gets a reply from SOCIAL POINT please share your information with the forum. Anything regarding the issue will be much appreciated. My dragons are hungry and they miss me.

@jimmbo-slice
No one from DC is talking about the crash.
Even the DC site on FB keeps saying to report with Customer support your user ID’s.
It’s like the DC site has been shut down worldwide and everyone is in the dark re: this issue.

@aura-bug
How many users do you think were effected by the crash?

@jimmbo-slice

From all the sites I’ve been checking out, this is HUGE.
I was wondering if the Beta testers in other countries are having issues or if they’re able to play. They’re testing the Windows 10 platform for DC PC Version.
No one I know hasn’t been affected that I’m aware of.
I’ve been with DC almost from inception within 6 mos.
This is a first of this magnitude.

@jimmbo-slice I’ve wrote to Social Point yesterday evening on their website and didn’t get any any answer back yet.
I still don’t understand how this all works anyway. This forum isn’t a official forum from the developer or? And on FB I found 2 pages that are closed groups. If you don’t have FB, like me, you can’t read in there and on the official FB page I didn’t find anything regarding to the problem. So we stay more or less in the dark

While I sympathize with the issue you all are facing I want to point out a few things:

1. While this issue is not as big as you are estimating it is a big enough that SP is working on it. Since there is no fix yet I doubt you will hear an answer on your tickets or their social sites until they have an answer.
2. Yes this is their official forum but it is run and maintained by us mods who are players.
3. Do not post direct communications from SP on this forum or it will get deleted and you will get banned as that is a forum violation.

I get that you are frustrated but please keep this discussion constructive or it will lead to this bring closed. Fyi this issue affects many regions and several of the platforms so no it is not SP targeting any individuals or regions.

EDIT: Comment removed as a forum rule violation.