Hello, I wrote 18 days ago about an issue I was having witj claiming thre rewards of the last heroic race.
I contacted the support team and they told me that they will assign a team to resolve the issue.

But since then i didn't get any response and now the new heroic race has begin and i can't claim anymore the rewards of the last race.

I realluly don't know what to do. I can't playing in the heroic and get no rewards

I suggest you send in a response on the ticket for the last ticket asking for an update or if the ticket is being reviewed. As to the current race I am not sure what you mean by you are not getting rewards but you could also ask them to look into the issue as it is also affecting the current race. Perhaps if you explain in more detail here we "might" be able to help you with the current race. BUT please read HERE where the current race is being discussed. You can pose any questions you are having there.

@nynaevelan I am not talking about the current race but the last one that finished at the end of october 2019/beggining of november 2019 about the High Diabolic dragin.

I had to reload the game every time I was trying to claim the rewards (heroic dragon and the others)
I alreay sent several messages to the support team but I have no responses.

Now that the cybernatic's race has begin I can't try anymore to claim the dragons.

So I don't really understand about sending a ticket. To who ?

@audiojerk1 said in Having an issue with dragon city since a montn and still no response from the support team:

@nynaevelan I am not talking about the current race but the last one that finished at the end of october 2019/beggining of november 2019 about the High Diabolic dragin.

I had to reload the game every time I was trying to claim the rewards (heroic dragon and the others)
I alreay sent several messages to the support team but I have no responses.

Now that the cybernatic's race has begin I can't try anymore to claim the dragons.

So I don't really understand about sending a ticket. To who ?

Did you send the messages from the ingame support section?

@bettina-löffler yes

@audiojerk1 Write again. Be persistant.