I cant get support to contact me back. how long does it take for them to contact you? Is there anything else I can do my master points aren't showing up on my profile or leader boards it is getting me kicked out of alliances' really hurting my game. its been over 2weeks I email them everyday. please help.

Unfortunately there is no time limit, however if you are emailing everyday they may consider you a spammer and are not responding. Perhaps you should patiently wait for a response. Keep in mind in most cases issues with the master points are because of hacks or cheats, so if you used any of those at any time in the past, you might not get the response from them that you are seeking.

I don't know how to 2 any of that hacks/cheats stuff. I figured if there was no response they weren't receiving my messages. ill give it some time I had no idea bout any of this thank you for the advice I really needed help.

@akdrgntemptress said in cant get support:

I don't know how to 2 any of that hacks/cheats stuff. I figured if there was no response they weren't receiving my messages. ill give it some time I had no idea bout any of this thank you for the advice I really needed help.

Keep in mind the holiday season is about to start so they might not respond with all the time off's but if you do not hear from them by New Year's perhaps you can pm me or @Bettina-Löffler your game id and we can reach out to our CM to be investigated.

yes holidays duh !! I didn't think but yes after a couple weeks into the new year if I dnt hear anything I will defiantly be willing to do that I will be patient thanks so much frfr!!!! makes me feel better !!