I am able to get gold and food using gems, but cannot buy gems. Is anyone else experiencing this?

@maria-scheel How did you try? There are different devices and different payment ways.

Payment is not the problem, it's just that there is no option to purchase gems. As in there are no gems available to buy. I've restarted the game, cleared browsing and cache. Still can't do it. Also unable to cash in the piggy bank; it just spins, if that makes any sense. I have the Windows version and have not had a problem until now. Luckily I'm on lap sixteen, so I'm hoping this is just a glitch.

@maria-scheel said in Can't buy gems:

Payment is not the problem, it's just that there is no option to purchase gems. As in there are no gems available to buy. I've restarted the game, cleared browsing and cache. Still can't do it. Also unable to cash in the piggy bank; it just spins, if that makes any sense. I have the Windows version and have not had a problem until now. Luckily I'm on lap sixteen, so I'm hoping this is just a glitch.

Oh ok. Then you should ask the support or help.

Also check your settings of your play store to make sure you have not turned off the option for in app purchasing,

Thank you. I contacted support. Verified settings. Now, I wait.

Well, since I still couldn't see gem packs to purchase any gems, I uninstalled my game and reinstalled it, which seemed the logical course of action. And I could purchase gems again! However, when I load my game (level 86), I have six islands. I can't see anything except towers, mountain, breeding tree, tree of life, sanctuary, coliseum, and dragonarium. No farms, no heroic race, etc. Which is sad, since I had hoped to reach level 20 today in the race. I doubt I will get a response from tech support if I submit another ticket. So, it will be the end of my time in Dragon City. Thanks everyone, for your help. You've all been great, and I had a lot of fun!

@maria-scheel said in Can't buy gems:

Well, since I still couldn't see gem packs to purchase any gems, I uninstalled my game and reinstalled it, which seemed the logical course of action. And I could purchase gems again! However, when I load my game (level 86), I have six islands. I can't see anything except towers, mountain, breeding tree, tree of life, sanctuary, coliseum, and dragonarium. No farms, no heroic race, etc. Which is sad, since I had hoped to reach level 20 today in the race. I doubt I will get a response from tech support if I submit another ticket. So, it will be the end of my time in Dragon City. Thanks everyone, for your help. You've all been great, and I had a lot of fun!

If you just reinstalled the game it will take several minutes to reload the cache, which is why you may not see everything right away.

Well, gee, I wasted all that melodrama. Yes, my game came back. Must go feed dragons now.

quiero que me ayuden a tenes mas gemas

@jhon-jairo-carrillo-baduy-ssj said in Can't buy gems:

quiero que me ayuden a tenes mas gemas

How to get gems: Freebie island ad’s (phone)
Jewelem Tower (all devices)
Level up (all devices)
League Battles (all devices)
Goals (all devices)
Earn Gems/tasks (phone)
Dragon Card Packs (all devices)
Finishing collections in the Dragonbook (all devices)

@maria-scheel Do not give up! Try the game with android emulator. I play it that way and I have no problems. Good luck!