As the title stated, I have 63 dragons but no master points???!!
Help would be appreciated.

EDIT: Will link my Facebook account if necessary.

@jkang maybe all of them are level 0?

@gemspender ????? what kind of joke response is this? Serious replies only

@jkang I was asking you a non-controversial question. I figured that with food so difficult to get - you might just hatch the eggs and have not feed them.

INSTEAD of saying what every other toxic player says in FB - that player who does NOT have a Master Points means they were not doing something legitimate.

If you are really concern - then you know that instead of asking players opinion - you should email the legitimate source of information - email Social Point support team.

So, I did not want to say something controversial, and off course you assumed that I am stupid by joking about DC.

@jkang If you have zero MP you should ask the support to check what is wrong with your game.

@gemspender how is it non controversial if you get master points from a dragon you just hatched

@bettina-löffler how do I get in contact with support?

@jkang Click the gear at the upper right side. Then support. Then I think you should choose Social Features and Improvement to Dragon Master Points. At the bottom you have the question: Was this helpful? Click No to get a form to write down your issue.

Wow! Thank you this was helpful! So I sent the ticket or whatever its called.

Since I first DL DragonCity more than 8 months ago I have NEVER received a single Master Point. Sent half dozen tickets to Support AT LEAST! No help. I haven't done ANYTHING wrong ever. Didn't know I could even be blamed for problem....not worried though. My Dads a Lawyer...lol. Seriously, I have been handicapped by this problem since it affects my ability to trade and WIN Orbs! Iam at lvl 63....I have more than 10,500 thrphys and not ONE M.Point! SOOOOOO...I decided to start my OWN alliance for all innocent suckers out there like me who get cheated everyday because of this "BUG". Its called NoMasterPoints4us and anyone who SP keeps taking money from but wont award a point too is welcome. Cant think of any other way for us to get the FAIRNESS WE DESERVE! And please don't tell me to send a request to support. They don't even really exist. I still say its just a mail slot that leads to a trash can.

@lynn-reynolds I understand that your are angry. But the support is there. You should write again.

I have the same problem.

@lynn-reynolds SP has a list with accounts that they accuse of being hackers. So they think you are a hacker - it is as simple as that. I have 0 MP since about 2 years, I never found out why. Several attempts to resolve the issue via support led nowhere. I never received a personal message, just text blocks. In one of them they basically threatened me that my account may be locked down altogether any time. The "funny" thing is: I never hacked.
I have an idea why they might think that I am a hacker: During my first 1 or 2 years of playing DC, I always received 2 gems per video watched. So if I had watched 40 videos in a row (which was possible then), I would get 40 gems. So far, so good. However, when I logged out, and restarted the app, I would always receive 40 gems a second time. 40 videos, 80 gems. I had no idea why, but of course I didn't complain. I thought this was the same for everybody. Later, I found out that it wasn't. For whatever reason, I always received twice as many gems as announced. On some days, I earned several 100 of gems this way. There was almost no limitation on the number of videos.

This was the only thing that may have caught their attention. But it was their own mistake - I am not responsible for their buggy app, am I?
Anyway, I don't care any more. I just play, cannot join any alliences, but - well, if they don't care about me, I don't care about them.

Yep I think that’s a bug.

i return to the game because is now in windows 10 (PC) and then i got a message my mages from facebook has been removed and for that they return me 2K gems, then my master points got bugged to 0
I'm lvl 58 with 134 dragons

@s0n1k For this issue you have to ask the support for help.

@bettina-löffler
I have similar issue but as for me, my master point is stuck at 10659 or something. I have contacted social point and sent as many flag as i could in the past two months. The issue has been there since I redownloaded the game during my summer holiday. I even reached out to support in Facebook post: I commented the issue even in comment section but still no reply. Everytime they sent me back automated messages in my game and never actually sat down to fix my issue. Probably they never looked at it. I really need this fixed soon...It put me at a huge disadvantage when I try to join really good alliance that get trunk 6. Sad life.

This is seriously my last destination. I hope one of the moderator could put my post forward to SP so it get recognised by them. Please. This issue is bugging me a lot.

@bettina-löffler From my own experience, I am not recommending to contact support for this issue. It is a waste of time, and they will not help you with this problem. It cost me several hours of writing emails, with zero outcome.

Really? Ohh man... why in the world was I given this bug. A friend of mine which I met from global chat in Dragon city said he used to face this issue too. But he contacted support and it got fixed. Hearing that made me have hope again. Man this is just too horrible to deal with.

Thanks anyway for your reply tom

@tom13 DO you still have that bug with you?

@tom13 I think sometimes, unfortunately, it depends on the agent you get. But normally contacting the support is the only way to fix individually issues. Sometimes players just have to be persistant and write again and again until things will be fixed.

@tom13 said in The Game says I have 0 master points. (PC Player):

@bettina-löffler From my own experience, I am not recommending to contact support for this issue. It is a waste of time, and they will not help you with this problem. It cost me several hours of writing emails, with zero outcome.

Unfortunately they are the only ones who can fix the issue as it is their system and they are the only ones who can check into your account.

@nynaevelan Then can you forward my request to them? like to a good agent who will actually look into the problem instead of ignoring it? Please. I have sent a new message to SP through game 5 days ago and yet again, no reply. I also sent them from here through 'contact us"...which i also had done before but to no avail..
I hope you guys could help out..