I've tried uninstalling both the game and Facebook and still get connection error when trying to load. I play a second account and have no problem with that one. I know 3 people on my team are having the same issue so what's going on SP. I'm not happy missing resources, sales, and war.

@Fox

Sadly Sp doesn't work over Weekend so we will have to wait till Monday

@Fox

This issue is getting out of control and seems to be spreading. There are at least 5 people on my team who experience trouble logging into the game. When they do get in they often are locked out again later. I have heard of similar problems in other teams.

Something seems to be 'terribly wrong' with one of the SP servers.

Note that this is not a regional problem since there are people playing in the same house where one person has issues and for the other person everything is working fine. A broken server where a part of the games are stored?

One of your servers got encrypted by NotPetya virus, perhaps?

Hello,

Thanks for letting me know. Because we need more information from players who have these problems, could you tell them to send a ticket to support and put #cantlogin in the message?

Just please be careful not to send Support too many tickets as it would be very time consuming to go through all of them. We need just a few examples.

It would be very helpful if you could also include exact time from which you can't login to the game, your game ID and version of the game.

Thank you!

And this is how to report to SP when your game is not loading

https://socialpoint.helpshift.com/a/monster-legends-mobile/

This issue should be fixed now @Nicole Rooney Koehler

When? Now one of my 2 accounts has this same problem.

@Haka-Taka said in Game won't load:

And this is how to report to SP when your game is not loading

https://socialpoint.helpshift.com/a/monster-legends-mobile/

This was old issue and it was solved for all players
so you are stating to get it again now ?!