Dear Dragon Masters,

We would like to update you on the status of the loading issues many of you reported during the past couple of days and the results of our investigation.

We know that part of the loading issues in Southeast Asian countries is related to local Internet Service Providers suffering from frequent hiccups that prevent the game from loading.

Also, our investigations revealed that another part of the problem is caused by the use of illegitimate third-party programs.

We would like to remind you that the use of third-party programs does not only affect the correct functioning of the game, but it is also strictly forbidden and it will lead to a ban on your game account. If you haven't already, please check our Fair Play Guidelines: https://rebrand.ly/fairplaypolicies

We would like to take this as an opportunity to remind our whole Community that we are actively working to improve the fairness of our game and that serious action will be taken against any user who made use of illegitimate third-party programs.

PLEASE NOTE: If you are not using an illegitimate third-party program, then these loading issues do not concern your account.

Thank you for your understanding,

Your Dragon City team