My son loves this game and was excited to use it. He had saved allowance and decided to spend it on a $30 Chest in the game. When trying to make the purchase we received an error that it did not process or go through, so we tried again and received the same error. The purchased product never showed up in the app. Subsequently my son spent his money on something else. A couple days later I noticed 2 charges in my bank account for the purchased product totalling $64. I asked my son to check his gave and he still did not have the product. I reached out to social point / monster legends support so figure out what was going on, assuming they would refund our money when they discovered the error. I got no response. I reached out to apple support, they took my claim and denied a refund, informing me that I need to contact the developer. I reached out to the developer again, this time I got a response. They asked for proof of my purchases. I sent them to statements showing proof of purchase. They offered to give me the product at this point (a week later) but I was still out $64 that I did not want to spend! I informed Social point that I did NOT want the product now, I wanted my money back. They said contact apple..... So I did again. Still out money and my son never got the product he originally wanted. VERY UNHAPPY WITH THIS GAME! This is incredibly unprofessional and bad support.
App charged account several times but we did not recieve the productPost count: 6272Reputation: 3183Joined:Location: Germany
Moved to Monster Legends section
Friendly, hackfree international group: https://www.facebook.com/groups/DC.DragonCity.Players/ unofficial
Friendly, hackfree german group: https://www.facebook.com/groups/1374433909457155/ unofficial
App charged account several times but we did not recieve the productPost count: 10399Reputation: 6132Joined:Location: New Jersey, USA
You need to send a ticket to support to get your item but you also need to contact your app store to get the refund if the duplicate purchases.
I am a collector not a fighter, need I say more? Oh yeah....and female. ;)
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