I tried to buy gems on this game for 19.99 on 3/23/2020 - First two attempts didn't go through.
Then, the third attempt gave me 300 gems which it was supposed to. THEN, Apple/SocialPoint charged me $19.99 THREE TIMES (over $60). When I disputed the charges, they denied me. Said it was NON REFUNDABLE. Are you kidding me? You didn't even deliver the goods. What a rip-off. I'll be posting this complaint everywhere!

I've had this happen to me though I did not do it 3 times. I was told to contact Google since SP does not have access to my CC, rightly so. I gave Google copies of my response from them, they gave me my money back with no problems. So I say all this to say, this is something you have to take up with Apple. In the future, I would suggest you not make additional purchases if it doesn't go through, advice I now follow myself.

@nynaevelan when you say you have them copies. Who did you mean? And who gave you the money back? I’ve contacted both Apple and SP. Apple denied my refund request and SP didn’t respond at all. I don’t know who is supposed to look to see that my complaint is legit.

@esther-cesario said in Socialpoint is Triple charging for Gem [not a bug]:

@nynaevelan when you say you have them copies. Who did you mean? And who gave you the money back? I’ve contacted both Apple and SP. Apple denied my refund request and SP didn’t respond at all. I don’t know who is supposed to look to see that my complaint is legit.

Google since I am on an android. I don't know what the policies are at Apple. But if they denied your request, perhaps you can try to dispute it with your bank. I think Google has a policy that will not let you do repeated requests for refunds, but I only had one issue on Google and one on Amazon in ML and both times the stores refunded me. But again it was only one transaction not two.

If you cannot get your money back then maybe ask SP to give you the items you were trying to purchase.