I'm at level 65 and 3 heroics and since this morning every time I try to start the game it loads up to 95% and then crashes it's happening on both PC and on mobile this is unacceptable since there are many timed quests and islands going on right now. i keep getting this error message upon crashing "unhandled exception 0xC0000005 at address 0x00D01D5B"![alt text](

Try clearing your cache or uninstalling/reinstalling.

that was the first thing I tried since that's what everyone says to do still giving error

@veemon657 said in dragon city crash upon loading:

that was the first thing I tried since that's what everyone says to do still giving error

Sorry the only other thing I can think of is to contact support. Since you cannot get into the game, click the contact us button at the bottom of the forum page. Give as much info as you can, including your game id if you know it.

I’m having the same issue. I’ve contacted support and am waiting for a non-automated response.

I have reason to believe it's tied to the fertility dragon since before it started crashing upon loading it would crash every time I collected food and gold from the habitat the fertility dragon was in

@veemon657 I have no problems with collecting gold from the habitats my Fertility is in.

@bettina-löffler said in dragon city crash upon loading:

@veemon657 I have no problems with collecting gold from the habitats my Fertility is in.

Me either, though mine in still in a kindergarten.

I’m also having this problem. Game loads to 99% and then crashes. I sent a ticket through the Forum yesterday since I cannot login to the game to contact support. Hopefully they are aware of the problem and trying to find a solution. Thanks.

yo también tengo ese problema y es molesto y la verdad perjudica ya que nos perdemos los premios de los eventos espero que nos den algo

@eduardo-r-rayme said in dragon city crash upon loading:

yo también tengo ese problema y es molesto y la verdad perjudica ya que nos perdemos los premios de los eventos espero que nos den algo

As with the other users if you cannot get into the game then you can click the Contact Us button at the bottom of any of the forum pages to send in a ticket to support.

@veemon657 I got that same error message.

Ok guys I have uninstalled and reinstalled like 100 times. Try to get to the arenas and hit the log-in to Facebook. It seems to have stabilized where I can actually do something without crashing. I have been reporting to support with everything I try and what the game is doing.