My game was at one time synced with Google Play. It's not anymore and will not connect. I've been chatting with support in game for a few days now and gotten no where. Any other Android users having this sort of issue? I get a network connection error when I try to connect.

I used to get this little Google Play pop-up after the game started, but I don't get it anymore. I do, however, get it in other games I sync with Google Play, so it seems to be Monster Legends specific issue.

What steps are you taking??

I've cleared cache and data from: Google Play, Google Play Games, and Google Play Services. I've uninstalled and reinstalled Google Play Games. I've signed out of Google Play Games and signed back in. I've ensured that I have the most updated version of ML.

I've been through it with support. They keep recommending the same things over and over again and aren't understanding that I've done it! I've been talking with support since March 25 (I'm a little frustrated with them at the moment).

I've already sorted that the issue is with Monster Legends itself, not Google Play. Google Play Games works just fine with other games I have. It just will not connect to Monster Legends.

@sansot ok I'm sure you've found the cache, clearing the fake data would be the best step but since it is not linking you could lose progress.

When was the last time it synced? Have you tried it with or without wifi? What about another device, do you have access to one so you can see how out if sync your game is? Do you have your game linked to a Facebook account? If so, can you link it to fb so that we can get your current progress linked so that you can clear your game data?

My game years ago was linked to Facebook. But that Facebook account has been deleted and gone for years. And the game won't allow you to link your game to another Facebook account, so that's a no go for me.

I don't know when it stopped syncing, unfortunately.

Agreed, I can't clear data from ML as that would erase my game. I have cleared cache, though. I have tried with and without wifi. I don't have another device to test it on. Actually, I've got an old phone at my office I may could try. I'll give that a whirl. Of course, if my game isn't saving, then when I log in, it'll be at whatever point it last synced, not where it is now.

Like I said, Google Play Games does work with other games I have. That isolates the problem to ML itself. Are you on an android device?

@sansot said in Can't sync account with Google Play:

My game years ago was linked to Facebook. But that Facebook account has been deleted and gone for years. And the game won't allow you to link your game to another Facebook account, so that's a no go for me.

I don't know when it stopped syncing, unfortunately.

Agreed, I can't clear data from ML as that would erase my game. I have cleared cache, though. I have tried with and without wifi. I don't have another device to test it on. Actually, I've got an old phone at my office I may could try. I'll give that a whirl. Of course, if my game isn't saving, then when I log in, it'll be at whatever point it last synced, not where it is now.

Like I said, Google Play Games does work with other games I have. That isolates the problem to ML itself. Are you on an android device?

Hmmm I am at a loss now. FYI for the second device, I was only thinking of that to see at what point the last save was. So we can try to back track when the problem started. I was wondering if perhaps the problem started with an update.

And yes I am on android, although my game and my gaming accounts are linked to facebook accounts I use the Google save to log in and out on two devices for all my accounts. So the syncing is working for me.

One more thing, are you trying to sync by using the Google log in button or the Google Change Player button? Oh yeah what version of the app are you running?

It's the latest version of the app for sure.

And I'm trying to sync with Google Play using the Google Play button, not change player.

In Google Play Games, you can actually clear saved game data for each individual game. So for kicks (since it wasn't syncing anyway) I cleared that data. It's not the game data, just the save data. Now I'm getting an error message saying that my account has previously linked to a Google Play account so I need to use that account. I've only ever have 1 Google account.

Really fun knowing that the moment my phone dies (hopefully in the distant future anyway) I can't play this game anymore. I mean, I'm not starting this mess over after 6+ years.

@sansot said in Can't sync account with Google Play:

It's the latest version of the app for sure.

And I'm trying to sync with Google Play using the Google Play button, not change player.

In Google Play Games, you can actually clear saved game data for each individual game. So for kicks (since it wasn't syncing anyway) I cleared that data. It's not the game data, just the save data. Now I'm getting an error message saying that my account has previously linked to a Google Play account so I need to use that account. I've only ever have 1 Google account.

Really fun knowing that the moment my phone dies (hopefully in the distant future anyway) I can't play this game anymore. I mean, I'm not starting this mess over after 6+ years.

Yikes!! Try using the change player option. It should give you that message that yiur game is already linked or signed in.

I am really sorry to butt in the topic, but many players are concern that they cannot recover their game because Social Point does not give them a data transfer.

Considering that this game is expensive and time consuming, it should be part of their support services.

My other DC account will be forever loss, too because Facebook deactivated it due to infringement of community rules (used a well-known name).

And I have a lot of fun playing that account.
PS: I cannot sync to Google play, is Google Plus the same platform?

@gemspender said in Can't sync account with Google Play:

I am really sorry to butt in the topic, but many players are concern that they cannot recover their game because Social Point does not give them a data transfer.

Considering that this game is expensive and time consuming, it should be part of their support services.

My other DC account will be forever loss, too because Facebook deactivated it due to infringement of community rules (used a well-known name).

And I have a lot of fun playing that account.
PS: I cannot sync to Google play, is Google Plus the same platform?

I am not sure what you are referring to, Google Play, Ios Game Center and Facebook saves the game to their servers so all games are able to be recovered as long as they are linked to one of those and they are still active, how is that not data transfer. Now if you lose a game because you violated Facebook's rules how is that something that SP should take into account? After all when you signed up for the facebook account to link it you took the risk and violated their terms of service...

With all that said, it is for this reason that I have my accounts linked to both Google and Facebook. I am not sure if my ios is linked since I no longer have an ios device to play with. In fact, if you are one who uses a false or game account via facebook, it should be crucial that you link your game to another login option to protect it.

@gemspender I agree that there should be a better wya to back up saves. No one has mentioned Google Plus, so I'm not sure where you're seeing that.

Nyan, this is the error message I get when I try to change players:

I did not contradict the moderator because I will not win that war....but it is a disclaimer or a way out of companies to be using open cloud platforms and not taking responsibility of their customer's data.

If they will use the excuse of stating that using a pseudonym/fake names is not allowed, they - Social Point themselves should set up a stringent screening process that less or NO ONE should be allowed to play their games if they are not real people.

Anyway, I am a minority among DC players - Good Luck.
PS; Google Play has introduced service called Google Plus and they use it to save data but they close it up/withdrawn (forgot the reason) but that is why I mentioned it. Two services but one known provider.

@sansot said in Can't sync account with Google Play:

@gemspender I agree that there should be a better wya to back up saves. No one has mentioned Google Plus, so I'm not sure where you're seeing that.

Nyan, this is the error message I get when I try to change players:

Hmm that looks to me like you've never connected your game to Google. Sorry I am out of ideas how to get it to work.

@gemspender said in Can't sync account with Google Play:

I did not contradict the moderator because I will not win that war....but it is a disclaimer or a way out of companies to be using open cloud platforms and not taking responsibility of their customer's data.

If they will use the excuse of stating that using a pseudonym/fake names is not allowed, they - Social Point themselves should set up a stringent screening process that less or NO ONE should be allowed to play their games if they are not real people.

Anyway, I am a minority among DC players - Good Luck.
PS; Google Play has introduced service called Google Plus and they use it to save data but they close it up/withdrawn (forgot the reason) but that is why I mentioned it. Two services but one known provider.

These are my last comments on the subject but you are comparing apples to oranges, you are saying that SP should compensate and make arrangements for those that do not comply with a third party's policies. Sorry but that is not good business policy. Secondly they are not responsible for users data because they have NO connection to it at all. All they are doing is providing a connection for the users to access their servers. Which by the way none of us know are cloud based or physically based.

And lastly of all the games I play either regularly or through tasks for gems all of them require the user to use google, facebook or their own gaming accounts to link and protect your games. This is based on my android device. To use their own gaming accounts would mean they were taking responsibility for their gamers data.

And FYI it is not SP who has an issue with fake accounts, it is facebook. So no they should NOT set up ways for users who are in essence hacking their way around facebook.

Now this ends all these side comments that are not directed related to the original topic. If you wish to continue the discussion with others, feel free to open your own topic.

Support's latest recommendation was for me to uninstall Monster Legends from my device and reinstall it. Which would wipe my data (since it's not backed up). I'm beyond stupefied at this point.

@sansot said in Can't sync account with Google Play:

Support's latest recommendation was for me to uninstall Monster Legends from my device and reinstall it. Which would wipe my data (since it's not backed up). I'm beyond stupefied at this point.

You can uninstall and reinstall without losing your data as long as you do not clear your data or have an app installed that will wipe out data from uninstalled apps like es explorer. If you want me to test it on my device first, let me know.

@sansot no that won't work.

@nynaevelan Lol, yeah I figured. What awful advice I was given!

@sansot can you PM your game id, I want to pass this on to our CM, to see if she can review to find a working solution?

I think Marianne was already reaching out to some for me.

Ugh. This guy has now recommended 3 times that I create a new Google account and try syncing my game with it. I've explained to him each time that it didn't work. I don't think I've ever had such a negative experience with support (it's historically been pretty helpful).

@sansot said in Can't sync account with Google Play:

Ugh. This guy has now recommended 3 times that I create a new Google account and try syncing my game with it. I've explained to him each time that it didn't work. I don't think I've ever had such a negative experience with support (it's historically been pretty helpful).

Doesn't he understand that once you sync with a google account you cannot sync it with another?

@nynaevelan Their records show that my account has never been synced with Google Play. So, he doesn't believe me when I tell him otherwise. I explained that was why it was a bug that needed to be elevated to be looked into. It's been 2 weeks of this nonsense.

@sansot said in Can't sync account with Google Play:

@nynaevelan Their records show that my account has never been synced with Google Play. So, he doesn't believe me when I tell him otherwise. I explained that was why it was a bug that needed to be elevated to be looked into. It's been 2 weeks of this nonsense.

Ok so even though you know it did but they said it hasn't and you cannot get it to sync on your end, did you ask them if there is a way on their end to sync it? Maybe that way you can then try to get it to sync?