Hello Monster Masters.
We know that some of you are experiencing issues with logging into the game when the loading bar gets stuck at a certain percentage.
This is probably because of a time-out when downloading the login data from our servers. Your connection has 1 minute to retrieve the data otherwise you get a connection error.
Due to the current situation, internet providers have been dealing with increased usage of their internet bandwidth which contributes to these loading issues. There is not much we can do from our side. However, we recommend not to delete your cache too often as they help to store a certain amount of data that you won’t have to download next time you login.
Let’s be patient and hope the situation improves as the time passes.