Post count: 11925
Location: New Jersey, USA
@zero-uzumaki said in New User Log In Error:
@nynaevelan I've done what you suggested me to do. I've cleared the data and cache of my dc app. I cleaned my junk files, uninstalled dc, and restarted my phone. I reinstalled dc but when I opened it, my facebook account was still logged in. I still cannot use a new google play account.
And like I said, I wanted to start over because I was overwhelmed about the updates. Because of the 4 years that I was gone, my dragons became too powerful for the quest. My dragons were lvl 20 and my enemies in quests are not even higher than lvl 10. It took the fun out of the game. I even have 3 legend dragons even though I'm only lvl 29.
Is Facebook installed? The only other thing I can think of is to uninstall facebook and try the steps again. If that doesn't work you can try to contact support to see if they can help or take a drastic step and reset your device back to its factory settings. Or on a pc use an android emulator and start a new game, connect that to your Google account. Then go back to your device and log out of facebook and Google if necessary. Then select the change player option and log into the new google account.
I am a collector not a fighter, need I say more? Oh yeah....and female. ;)
Please SEARCH before posting.
How to contact Customer Service