Please help me, I downloaded the game on my windows pc, with the app in the store. I cannot login with my facebook account, it still give me the "error" message. I had played this game so many years ago on facebook, maybe this is the problem... But I don't want to have that game match back, I want to continue my match, the one I started now, and login with facebook with this new match.
How can I do it? What should I do??

@chiara-de-andreis @Nynaevelan Do you have suggestions here?

If you are trying to connect your current game to a new facebook account, then you need to click on the login button. Once you do that, there should be an icon and drop down in the upper right hand corner. Click that arrow so that you can add in your new facebook info.

Remember it has to be a new facebook account, it cannot be the facebook account you have attached to your previous game.

@nynaevelan the problem is that the buttom doesn't go. I click on "login" it opens a new window where I suppose I would write username and password, but in reality the window is void, totally white. And after few aseconds it gives to me "error".
I can post screenshots (italian version):
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@chiara-de-andreis I think your issues might be because you are trying to log in using that pop up box. If memory serves those 10 gems do not work. Try skipping using that box and log in using the gear in the upper right hand corner. Here is what the steps should look like.

If you are just logging in use these options:

If you want to change players, use these options.

@nynaevelan I tried to login from every signle button in the game. If I do the path you said that's what appears:
first step, I click on the red button
second step, it appears this window and I click on the yellow button (login and recive 10 gems)
third step, a white window appears
fourth step, connection error.

If I try clicking on the button "change player" it's the same: first step, I click on it and it appears the window "if you have another linked game account, you can switch to it using: facebook"; second step, again a white window; and finally the third step, connection error, same window.
I really don't know what to do, the game has several problems, I neither succeed in watching the videos, they're always "not available". And my connecion is okay, I make other things with the computer of course...

@chiara-de-andreis I'm out of ideas, you should send in a ticket to support.

@chiara-de-andreis Perhaps we missunderstood. Do you try to connect a new game to an old Facebook account that was already connected to another game?

@nynaevelan Thank you so much, I just wrote to the support (through the button in the game) and they didn't answer. I also wrote to the facebook contacts... Really don't know who I would speak with.
Any idea?
Thank you anyway

@bettina-löffler I had it, and firstly I tried it to rejoin my last match. But it gives me error anyway and the login failed. Then I go ahead on this match and I tried again to press login button, but my intention was to connect to another facebook account. But the window reamins withe and I can't even login with this new account becuase it doesn't appear.

@chiara-de-andreis Ah ok. I just wanted to make sure that you know that you cant change once an account is connected to a game already. Good luck with the support.

@bettina-löffler Thank you, I hope they will reply me soon, I don't know who I should contact if they don't answer me. Anyway, yes, I supposed I can't change the game in the same account, but I neighter can login with another account unluckly.
Thanks for your time.