We seem to be having an influx of returning players who are reporting that they are having issues with old event islands showing up on their islands so I am going to create one topic of suggested actions to take. All individual posts will be locked, please if necessary report them here. So here are some suggestions of what to do to resolve the issue:

1. make sure your account is linked to facebook, google play or ios center.
2. Close the app
3. Clear your cache and/or game data
4. uninstall the game and restart your device
5. reinstall the game

**If the above did not work then you need to **

6. contact support to have the issue resolved.

Tried it already.
Also, I have my dragon city account opened on 3 phones and all the 3 are showing that island.
So clearing data and cache will not work.

realize todos los pasos y el problema sigue.

Y envie el problema a el servicio de asistencia hace 2 semanas. Cuanto demora en responder?

@jeferson-matos said in Old Accounts...Previous Event Islands Visible:

Y envie el problema a el servicio de asistencia hace 2 semanas. Cuanto demora en responder?

You should write again.

Ya realice los pasos de todo la isla antigua es lo primero que aparece, es decir no me funciono esos pasos.

@josé-roberto said in Old Accounts...Previous Event Islands Visible:

Ya realice los pasos de todo la isla antigua es lo primero que aparece, es decir no me funciono esos pasos.

You should ask the support for help.

@nynaevelan ya me cansé de escribirle cerca de los amigos que me quitaron de Facebook y solo me ha ignorado

@nynaevelan what about this?cant place anything

@m-m-z said in Old Accounts...Previous Event Islands Visible:

@nynaevelan what about this?cant place anything

You should ask the support for help.