So I just got home from one of my exams, and I'm currently at 1st place in the heroic race, by like 2-3 rounds ahead of the 2nd place. I then come home from the exams, just to load up the game, and continue my heroic race grind, and then i see "this account has been temporarily banned due to violating our fair play policy".

Now, i have no knowledge of using any tools for this game. I didn't even know such a thing exist. I can still play the game, but I can't continue the heroic race, neither can i get continue my way, to the last tier in the arenas. I have over 11k trophies.

Can You please try, and lift the ban? I actually even left the game for like 2-3 years, with my only heroic dragon being the High Tension dragon, and i was lucky to get the High Reborn dragon from a heroic egg, from an event a few weeks ago. I returned to this game about a month ago.

I really want to get this "ban" lifted. And this is the absolut first time, anything like this has popped up on my account, when loading the game up. And since this is the first time, how long is this "temporary" ban? Unless it's possible for You to lift this "ban", my only hope is, that I stay at 1st place the last few days of the event.

@samir-qazizada I am sorry, but we can not help you from here. You have to contact the support for help.

@bettina-löffler where do I contact support?

@samir-qazizada Click the gear for settings and then support. If you can not report from the game because it is not loading you can use this link: https://socialpoint.helpshift.com/a/dragon-city/
If you can not use the support button in the game you will need your User ID.
This is for Android:
Open Facebook on your device.
Click at the three lines at the top besides the notification button.
Click on settings and Privacy.
Click Settings.
In Security section click Apps and Websites.
Click Logged in with Facebook.
Click Dragon City.
Your User ID is at the bottom. Write it down and use the link above to contact the support.
This is for PC:
Open Facebook.
Click on your name at the top. Then the three dots in the middle besides activity log.
Click timeline settings.
Apps and Websites then “view and Edit” besides DC.
Then scroll down to find your User ID.
Write it down and use the link above to contact the support.

@bettina-löffler so ur game got unbanned ? Cuz it happened to me aswell

@inshrah-khan said in "Temporarily banned"?? [not a bug]:

@bettina-löffler so ur game got unbanned ? Cuz it happened to me aswell

Check this statement It explains what is and what is not allowed on the game. If you still have doubts about your ban, please contact Customer Support: https://www.socialpoint.es/support.

@inshrah-khan said in "Temporarily banned"?? [not a bug]:

@bettina-löffler so ur game got unbanned ? Cuz it happened to me aswell

My game was not banned. Check Nynaevelans answer to see what you can do.

@bettina-löffler no i m still banned temporarily

@Bettina-Löffler and that moderator told me that i scammed wow and he banned me from replying his answer i done with this social point and dragon city i m going back to pubg and hayday

@inshrah-khan said in "Temporarily banned"?? [not a bug]:

@Bettina-Löffler and that moderator told me that i scammed wow and he banned me from replying his answer i done with this social point and dragon city i m going back to pubg and hayday

Did you read the reply at all? The post that was referenced pointed to the statement fromS SP on what to do. At no point did that moderator say you scammed or banned you.

are u still banned?