So, I have a Mongrel Dragon & a Dark Pearl Dragon.

They're both in their respective habitats that are on the Moon Island.
As per the title, they're broken. I cannot sell them (I have another copy of each) and before the Tree of Life update, I could not feed them. I cannot select them for breeding or battle (it says they're busy). Before the Tree of Life update, it said they were busy building a Tower when they weren't.

This glitch happened a long time ago, around the time of the High Fighter Heroic Race (back when it was called High Akuma). They were necessary for a breeding event that introduced Viktor. My game crashed in the middle of breeding them & now they ended up like this.

Here's how they look in their Habitats.

They're invisible.

Now I know I should be sending an email to Customer Support about this.
I have.

[Image removed due to forum rules; basically, this has been an issue since May 27th, 2017.]

It's been over 3 years since this has happened & they still place it as low-priority.

At this point, I don't care about the other dragons or the habitats. I just want them to fix this issue, as this has been taking up space for the past 3 years.

@Bettina-Löffler @Nynaevelan I know I shouldn't mention you in this since you're just moderators, but it was thanks to you two and one of the admins that I was unbanned a while back. I hope you could help me in some way again.

And if the CS Message was too much, I'll remove it.

Edit: per forum rules removed the message from CS.

I know Bett has a little work around that she advises users to try so I will wait and let her give you that tip. In the meantime you could PM one of us with your game id and we can ask our CM if she could have someone look into it. You could also try to send in another ticket to support and ask them to review it again.

FYI very well thought out and explained post btw.

FYI is there a quick and easy way to see if I have any "broken" dragons??

@nynaevelan said in Broken Dragons:

I know Bett has a little work around that she advises users to try so I will wait and let her give you that tip. In the meantime you could PM one of us with your game id and we can ask our CM if she could have someone look into it. You could also try to send in another ticket to support and ask them to review it again.

FYI very well thought out and explained post btw.

Thanks! I've been making sure to keep track of what problems/issues they had when they started acting this way after the crashed breeding. I've been contacting CS about this on-and-off for three years, but the most they've done is send me copies of both dragons (two of each now, the 2nd time was me asking them to remove the habitats) and they've never contacted me with any follow-up on the issue. They've stated that it's a low priority for their coders/developers to fix, but they'd keep a note somewhere about it. More or less, that's their words, maybe paraphrased a bit.

I know that the CS image would have been removed, but I just wanted to show that I have contacted them after the issue arose and when I initially contacted them. Long story short, it's been over three years at this point.

@nynaevelan said in Broken Dragons:

FYI is there a quick and easy way to see if I have any "broken" dragons??

Not without checking every individual Dragon and seeing the Caution symbol on their Feed Button & their Sell button greyed out.

My advice was if dragons stuck in a tower mission you could free them by selecting them for training or breeding. But only on Facebook version. That is not possible anymore. So we need help from SP at this point.

@bettina-löffler said in Broken Dragons:

My advice was if dragons stuck in a tower mission you could free them by selecting them for training or breeding. But only on Facebook version. That is not possible anymore. So we need help from SP at this point.

Back when the FB version was still live, that just crashed the game.
Made me reload the game with no changes.

An update: The Broken Dragons are still in the game. I have since then emptied out the normal dragons from the habitats.

I really want them to be removed so I can use the island. I've been isolating those two habitats from everything else & have been unable to use the Moon Island out of fear of them getting mixed up with the other Habitats.

I found the Event Image!
Yeah, this is the reason why both Mongrel & Dark Pearl are broken.

HI, since you have copies of the original broken dragons, they cannot be selected for recalling as well?

@gemspender said in Broken Dragons:

HI, since you have copies of the original broken dragons, they cannot be selected for recalling as well?

I've tried that before. It just crashes the game & restarts the app.
Tried it on both mobile & Facebook.

@arranos thank you for responding, now i know just in case it happens to me.

One of our alliance member have purchased some vampires and put them in a common/same habitats so that it is easy to get the food.

Once the food update was implemented (the August, 2020 change) He fed all the vampires to level 40s excluding a few remaining at level 29 to recall later.

After doing this, when the vampire food collection arrives, collecting the food crashes but not on all vampires. Only the ones in Moon Island.

I remember @Arranos having issues with his broken dragons. Could it be that the dragon is not the one broken but the Moon Island is?

He emailed support and is awaiting answer.

@gemspender said in Broken Dragons:

One of our alliance member have purchased some vampires and put them in a common/same habitats so that it is easy to get the food.

Once the food update was implemented (the August, 2020 change) He fed all the vampires to level 40s excluding a few remaining at level 29 to recall later.

After doing this, when the vampire food collection arrives, collecting the food crashes but not on all vampires. Only the ones in Moon Island.

I remember @Arranos having issues with his broken dragons. Could it be that the dragon is not the one broken but the Moon Island is?

He emailed support and is awaiting answer.

Are they in specific habs?

@nynaevelan Hope admin can get it back for me I promise I won't do it again

@từ-thị-phụng-phụng said in Broken Dragons:

@nynaevelan Hope admin can get it back for me I promise I won't do it again

Get what back? What does this have to do with the conversation?

Good Morning @nynaevelan with regards to your question if the Vampires were in specific habitats - YES - the he has put them in Primal Habitats located in Moon Island.

After reading your question, I chatted the him again and he told me Glutton Vampires has been there since purchased and getting food without errors.

We discussed that it might be triggered by the food change because it could be producing wrong food even if fed to higher levels now.

But off course, the support team has yet to respond.

@gemspender said in Broken Dragons:

Good Morning @nynaevelan with regards to your question if the Vampires were in specific habitats - YES - the he has put them in Primal Habitats located in Moon Island.

After reading your question, I chatted the him again and he told me Glutton Vampires has been there since purchased and getting food without errors.

We discussed that it might be triggered by the food change because it could be producing wrong food even if fed to higher levels now.

But off course, the support team has yet to respond.

Thanks, I will move mine and test and see if I get the same errors.

oh my, I am afraid now that you can get food without error which means what could be the reason. Laughing, i can't wait for the support response.

The problem I'm having isn't the Moon Island. The problem is with the dragons.

When this initially happened, the habitats were on the older 9 islands (the ones with Towers).

I didn't even have the Moon Island unlocked when it happened.

EDIT: Just to try it out, moved the habitats to the Rainbow Island & tried recalling the Broken Mongrel.

You don't think I didn't try this before?

@Arranos , okay. I typed a long sentence then realized it is same as what I wrote above.

@gemspender said in Broken Dragons:

oh my, I am afraid now that you can get food without error which means what could be the reason. Laughing, i can't wait for the support response.

Sorry you or your alliance mates theory does not hold water on my islands, neither the primal nor moon island is triggering any errors or problems, I am able to collect food normally with my Vampires. I suggest you tell whoever is having this issue to wait to see what support has to say as I think there is something else at play here.

Thank you @nynaevelan for your testing.

@gemspender said in Broken Dragons:

Thank you @nynaevelan for your testing.

Sure, let me know if there is another scenario you need me to test for. FYI I am sure that he tried this already, but has he cleared his cache? His data? To see if there are any lingering artifacts left on his device from before the update??