So the 2 day hatching chest that finished a few hours ago actually finished a couple hours early. Then a breeding chest went on for 2 hours and finished. Now a new chest for leagues has started. But for most members my alliance who weren't logged in during those 2 hours, they haven't received their reward for the first hatching chest.
I have asked them to put in a ticket to support, because we reached the 6th chest with a big food reward, and I think SP either made a big mistake or played dirty.
Have other alliances had this problem of missing the reward, or is it just ours?

Same problem for me and a few members of my alliance too.It would be really shame if we just lost level 6 chest this way.

SP is aware of the problem and working on a fix.

Same here. Pleased they are aware of the problem.

@bettina-löffler

@bettina-löffler said in Alliance chest early reset glitch:

SP is aware of the problem and working on a fix.

For what it’s worth, the very same thing happened on April 7th's alliance chest. We had a lvl 5 (our 1st!) and those of us that didn’t log in to collect the reward lost out as they threw up a 2 hour chest right after.

I’ve contacted them 3 times about this. EVERY time they respond to me "please be patient. We are aware of the problem and are trying to decide the compensation to offer all affected players". And that’s all I get.

Weirdest thing is I never saw a word about that here or on Reddit.

I had given up asking them after 6 weeks. Should I continue to pursue??

If their intention was to fool us so we lose the 6 level chest then we have to congratulate them.Good work guys,next hatching chest drop a 5 min chest after it ends and you will catch more people anaware.

OK, so I got their "Sorry" fix. It was substantially less than the chest (level 5) I had earned. Not even a third of the food and none of the trade essences! The fix should have been to award everyone a level 6 chest (we were close to it) so that nobody got shorted.

I am absolutely incensed. This is outrageous and incredibly insulting to be offered that ridiculous compensation rather than what we earned. They need to rethink their decision here.

Our alliance earned the sixth chest and the tiny 500K food amount is nowhere near the amount we earned. Very frustrated. Did they give this amount to every player, no matter what reward they expected, no matter that they already received the original reward???

@susan-mclaughlin said in Alliance chest early reset glitch:

Our alliance earned the sixth chest and the tiny 500K food amount is nowhere near the amount we earned. Very frustrated. Did they give this amount to every player, no matter what reward they expected, no matter that they already received the original reward???

Same for all.

I was fortunate enough to have logged in to DC in time to receive the level 5 chest & when I logged in about 10 minutes ago I got the 500K food chest. They must have given the "fix" chest to everyone.

@cuebiyar I think they should lower the number of points needed for the current chest or maybe the next one if they can't change the current one.