I am facing a long term problem with my dragon tv. There are ample of advertisement but whenever I am clicking it is either loading and or showing unavailable. Due to this issue, I have already missed and still missing dragons, gems, event tokens, maze coins, dragon orbs, trade essences, joker orbs, foods, golds, habitat tokens, decorations and many essential things which are needed to play the game. I am not able to complete any event for the problem as the coins and tokens needed to finish the events are unavailable. I am writing emails, conversation from game support tab, google play game review and comment section from long, but there is no response from Social Point about the issue. Please help me as I am very much addicted to the game and I don't want to stop playing this game for the silly reason. I also play monster legends and the problem occurs there too. But one of my friend told me to change Google ad ID and after that monster legends (another great game from Social Point) running smoothly with no issues in monsterwood (similar to dragon tv). Kindly advise. I am not able to upload the screenshots as not able to find any attachment section here.

@pradipta-chakraborty What device are you using?

@bettina-löffler

I am using redmi note 7 pro, 6 gb ram, 128 gb memory. All other games are running smoothly except this one. I am playing monster legends too but that is running like bolt. I have tried other mobile as well like lenovo, samsung and motorola but the problem still exists. I have lost tons of stuffs as I am not able to finish any event due to this. Please help please.

@pradipta-chakraborty Did you try changing ad ID in google settings? Could be also possible that it is your region. Then someone told using VPN for that purpose (others are not allowed) could help.

@bettina-löffler

I have mentioned that above that I have already changed my google ad ID and after that monsterwood of monster legends is running smoothly. But there is no changes in dragon tv of dragon city. Both the games are from social point so if rigion is the reason then the same problem supposed to happen in monster legends as well. Please help me as I don't want to stop playing this game. This problem happened earlier on 2017 and I stopped playing this game. I have again started playing dragon city after 2 years from 2019. Prior to that I am playing this game from more than 5 years. Please advise.

@pradipta-chakraborty I am sorry. But we can not help from here. If it is an issue from gameside, only the support can help. You should be persistant.