I hate this i already done the task given but why is it my reward is not given yet then there is a report in my ML monsterwood then thry said it is not yet validated in the picture that i sent to them there is a one hero legendary and it is on time so why? The time or the 20 days is already reached? How? I have a plan for this reward and yet until now they are not replying in this matter

Edit: per forum rules no info can be shared from CS, removed.