I got a message that my purchase was canceled (I made no purchase at this time).
I have made purchases in the past.
The game stated that it was taking back all the items that I purchased.
I now have a negative (-)10,188 diamonds.

What is going on here?
Even if something went wrong with a prior purchase, I have not bought anywhere near 10,000+ diamonds.

I know for a fact that every purchase I have made has registered to my bank account or credit card, so I really do not know what is the malfunction here.

It seems to me that this update has a game glitch and has it pulling from my account.

Please fix.

Thank you

Yikes I hope you sent in a ticket to support questioning this.

So I checked all my bank accounts and credit card accounts and every purchase that I have made for this game has indeed been deducted from my accounts.
Meaning that the dollars have been transferred to Socialpoint.
This of course is all documented in my account statements.

As of right now, not only does my game show a negative (-)10,188 diamonds, the game has also taken away the use of some of the in game perks that I did legitimately purchase.

I would like someone from Socialpoint to please address this situation.

Thank you

@captain-jack said in Notification about a canceled purchase that I did not make and now items are gone.:

So I checked all my bank accounts and credit card accounts and every purchase that I have made for this game has indeed been deducted from my accounts.
Meaning that the dollars have been transferred to Socialpoint.
This of course is all documented in my account statements.

As of right now, not only does my game show a negative (-)10,188 diamonds, the game has also taken away the use of some of the in game perks that I did legitimately purchase.

I would like someone from Socialpoint to please address this situation.

Thank you

I get that but you are NOT going to get that here, this just players. You need to resolve this directly with them via the in game ticket system.

@nynaevelan where do I send a ticket from?

@captain-jack said in Notification about a canceled purchase that I did not make and now items are gone.:

@nynaevelan where do I send a ticket from?

See HERE

@nynaevelan Thank you very much!