Ok so i just checked my dragon city account and i was temporarily banned. I don't know what caused this as most likely this is a bug. I contacted the support team today and theg still haven't replied. This is causing a huge loss for me as i am lacking behind in heroic race and alliance chests. Please reply to this post. I need answers.

@home-of-fun-and-learning-official Hi, please check this statement: https://forums.socialpointgames.com/topic/15200/ban-measures-official-statement It explains what it is and what it is not allowed on the game.

@bettina-löffler I am fully aware on this. The issue i have been experiencing is definitely a bug because i didn't hack or something. I didn't even know online games could be hacked before this. And i am telling you the game was fine just a fewhours back. I contacted the support for this and they didn't even care to reply. Is this the standard of this game's service? If it is, then i am sorry i will have to remove all socialpoint games from my device. I hope this message reaches the admins.

If you think i am lying then see it yourself. Please vote this comment to raise awareness.

Edit: per forum rules sharing contact info from CS is forbidden, pics removed.

@home-of-fun-and-learning-official said in Temporary Ban:

I contacted the support for this and they didn't even care to reply. Is this the standard of this game's service? If it is, then i am sorry i will have to remove all socialpoint games from my device. I hope this message reaches the admins.

What do you mean they didn't reply, a system reply is right there on your own screenshot. It says they are busy with many other messages and will send a personal reply as soon as possible. You must be patient. Instant gratification is not always possible.

@home-of-fun-and-learning-official said in Temporary Ban:

@bettina-löffler I am fully aware on this. The issue i have been experiencing is definitely a bug because i didn't hack or something. I didn't even know online games could be hacked before this. And i am telling you the game was fine just a fewhours back. I contacted the support for this and they didn't even care to reply. Is this the standard of this game's service? If it is, then i am sorry i will have to remove all socialpoint games from my device. I hope this message reaches the admins.

a few hours ago? You will need to be patient, it can take days or weeks to resolve.

@nynaevelan waiting would have been a piece of cake if i wasn't loosing anything. But here i am, not being able to compete in heroic race in which i was 1st and one lap ahead of number 2nd. I hope resolving this issue doesn't eat up all the time of heroic race as this would mean a huge loss for me.

@susan-mclaughlin A system reply doesn't help in any way. Lets wait a few days and i will keep updating.

Reply came!!. Finally. However they told that I have been temporarily socially banned due to "certain activities" I didn't do. Nevertheless I asked for the duration they still haven't replied. Btw, the reply came on 3rd August and I asked for the duration on the same date. Waiting for 10 days for a reply..