I have been having issues with the videos for chests or Monsterwood not playing at all. It's been roughly 6 months. I figured an update or something would fix it, but it has yet to be fixed. I play on PC and was able to watch these when I first started playing. Now I can't even do dailies because of this.

When I try playing the video for the free chest, I get an "Error playing video", "There has been a problem playing the video. Please try again later." message.

When it comes to Monsterwood, it starts to load the line showing how many I need to watch, then stops, and says that it's closed.

I would like to know if there is a fix, or something I need to do. I have removed, and reinstalled the app. Still get the same outcome.

Is there no tech support in this forum? It's been six days, and no response. I'd really like an answer, so that I can get my daily quest videos.

@jj-res The issue is because the ads are provided by third party companies. You can try clearing the cache of the application, I guess you use some kind of emulator to play the game.

You can also try VPN to trick the game into thinking you are logging from different country (different country=different ad offers), however I don't know if using VPN violates some kind of SP rules. This is not a new issue, I wouldn't count on a fix.

Have you tried resetting your Advertisement ID? If not please follow these steps:

Android:
Go to your phone's Settings (or Google Settings, skip this next step if so), go to Google, go to Ads, press Reset Advertising ID

iOS:
If it's an iOS device
Go to your phone's Settings, go to General, go to About, Press Reset Advertising Identifier

Thanks for the responses. I got the game from the microsoft store on my PC, so not sure if resetting the ads will work. I will try though. The VPN may work. I'll try that as well. Thanks again.