Hello everyone, first of all, i would like to say that i got banned for 30 days, no clue why, and i just logged on few minutes ago and it said that im banned for 180 days? Can anyone either explain how or help me figure this out please?
Yours sincerely.

Hmm if you were banned twice then apparently you did something twice, at least to violate the fair play policy. However, check this statement It explains what is and what is not allowed on the game. If you still have doubts about your ban, please contact Customer Support: https://www.socialpoint.es/support. Keep in mind excessive use of Airplane Mode has recently been added as a violation of the fair play policy.

FYI and I suggest you find out what it is and stop whatever it is you are doing because most likely the next one will be a permanent ban.

@nynaevelan well, i just played today..like usual... And then i went to a mall and when i got home and tried to log on, the unfortunate news were there... Today i also used VPN for google play store and during that, i logged on to the game, maybe that was the cause? Is there any way to at least shorten the sentence? 🥺

@giga-chubinidze you went to the mall, was your wifi off when you got home, cause then isn’t it cheating if you play without wifi because it doesn’t save and that way you could cheat even if you didn’t? I don’t know for sure.

@Giga-Chubinidze using a VPN is a violation of the fair play policy.

@fadeless good to know We just recently acquired Express VPN for privacy and was going to put it on the router for the whole house, but guess I better not....that VPN is all new to me.

@fadeless , i didnt even use it for dragon city... It was just turned on on whole device when i logged on...

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@giga-chubinidze said in Got banned twice for unknown reasons:

@fadeless , i didnt even use it for dragon city... It was just turned on on whole device when i logged on...

Edit language per forum rules

That does not matter, if you had it on and you played while it was on whether intentional or not, it was still being used so that could be seen as a violation. But to be honest whatever you did, again while intentional or not you must have done more than once or signiificantly enough to warrant two bans and two bans of significant time frames. Again I suggest you submit a ticket to support, only with their help can you determine what the violation was to prevent you doing it again.

FYI all this talk is just speculation on the part of players only a representative from SP can tell you what you did.

@nynaevelan how can i submit a ticket? Like a ban appeal?

@giga-chubinidze Use this link. To find your user ID go on Facebook settings, apps and DC.