Hi, I played Monster Legends on my iPad quite extensively 2 or 3 years ago.

Now I want to start playing again, but my iPad crashed meanwhile and I got an Android tablet now. My question is: is it possible to use my old data?
Since my iPad crashed, I can not retrieve my User ID, I just know my old user name. I didn't connect to FB or any other social service.

Any ideas? Thanks!

Hey,
Since you went from an Apple device to an Android device, you won't be able to transfer the account if you didn't connect a Facebook account to it. You should contact customer support about your old profile but the problem is that since you don't know your user ID, it's not certain if they will be able to help but it's worth a shot.

Use this link to contact them:
https://socialpoint.helpshift.com/a/monster-legends-mobile/

Good luck

@thealexdex Thanks for the quick reply. The problem is, that I can only submit a support ticket with the user ID (it's a mondatory input field). Do you know if there is a way to retrieve the user ID in a different way than via the app settings on the device?

Thanks again

@red-beast Interesting, thought you could send a ticket even without the User ID. If you didn't save the ID somewhere, in a picture or noted down, there's no other way to obtain it.

bad luck for me, I'll keep that in mind for next time...
thanks a lot anyway for helping me @thealexdex !

@red-beast No problem, sorry I couldn't help you get your account back. If you still plan to play from a new account, I wish you luck. Have a good one