I'm having a problem with receiving gems from a Freebies Island task that I completed. The task was to reach HQ Level 20 within 20 days in State of Survival, which I started on May 30. It was a 2x task and I was supposed to get 2644 gems. I finished the task within 19 days of which I have proof, a screenshot of reaching HQ level 20 on June 18. I have proof of when I downloaded the app, the task that I started, and when I achieved the designated task all in pictures. However, both SP and Fyber (who runs the Android freebies tasks) have not helped me. I'm so confused as to why they won't help me. It feels like they think I am scamming them, but I have proof and I have provided this proof multiple times.
When I first notified Fyber that I hadn't received my gems about 3 days after finishing the task, they told me that the State of Survival hadn't updated them on when I finished the task and they had a 30 day window to do this. I got really concerned at this point because I have had problems with receiving gems for tasks before.
After 30 days from starting the task was up, I contacted Fyber again… and again and again and again. I contacted them maybe 8 times over the next month and received no answers from them at all.
I then contacted SP and the automatic reply says that SP will gladly help you get the gems you deserve. However, I have been told twice now that they have already determined that I didn't finish the task in time. But I have proof, and I've shared it with them multiple times!
I am so confused and I don't understand how SP can say that I didn't finish the task in time when I have proof. What did I do wrong? Why don't they believe me when I show them proof? I just don't understand, and I feel so disappointed and like I wasted so much valuable time playing that State of Survival. Not to mention, I paid money in that game in order to finish the task in time and get the gems. I just don't understand why SP is doing this to me.
See my proof below:
- Date of download of State of Survival showing I started the task on May 30
- Reached level 20 HQ in State of Survival
- Metadata of picture 3 showing I finished it on June 18th